Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the member journey and enhance engagement through seamless onboarding and retention.
- Company: Purpose-driven membership organisation based in Central London.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by improving member experiences and driving engagement.
- Qualifications: Experience in membership management and strong organisational skills required.
- Other info: Join a dynamic team with a focus on collaboration and innovation.
The predicted salary is between 34000 - 51000 £ per year.
Overview
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Manager to own and deliver an outstanding end-to-end member journey.
What You'll Do
- Own the membership journey end to end
- Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
- Act as a primary point of contact for member enquiries, issues, and escalations
- Drive retention and engagement
- Support account management activity to maintain strong retention levels
- Use CRM data and insight to identify risks, opportunities, and engagement trends
- Manage membership operations and data
- Maintain accurate membership records and ensure data integrity across CRM systems
- Oversee compliance with GDPR and data protection best practice
- Reconcile membership data and invoicing with finance and commercial colleagues
- Improve systems and processes
- Design, implement, and continuously improve scalable membership workflows
- Act as a key stakeholder in CRM and digital transformation projects
- Champion automation and operational efficiency across membership activity
- Collaborate across the organisation
- Work closely with commercial, events, marketing, and partnerships teams
- Support events through member engagement and on-the-ground coordination when required
- Provide clear reporting and insights to senior stakeholders
What You'll Bring
- Proven experience in membership management, client services, account management, or a similar role
- Strong organisational skills with excellent attention to detail
- Confidence managing CRM systems, data reporting, and workflows
- A professional, empathetic approach to member relationships
- Experience working cross-functionally in a fast-paced organisation
- Clear written and verbal communication skills
- A proactive, solutions-focused mindset
- Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable.
To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days. Membership Bespoke is acting as a recruitment business for this role and encourages applications from all suitably qualified candidates.
Membership Manager - Membership Bespoke in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager - Membership Bespoke in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the membership sector and let them know you're on the hunt for a Membership Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and current projects. This will help you tailor your responses and show that you're genuinely interested in contributing to their member journey.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Membership Manager. Highlight your skills in CRM management, member engagement, and operational efficiency to make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Membership Manager - Membership Bespoke in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Membership Manager role. Highlight your experience in membership management and client services, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about membership organisations and how your proactive, solutions-focused mindset can benefit us at StudySmarter.
Showcase Your CRM Skills: Since managing CRM systems is key for this role, be sure to mention any relevant experience you have. Talk about how you've used data to drive engagement and improve member experiences in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Jobster
✨Know Your Membership Journey
Familiarise yourself with the end-to-end member journey that the organisation offers. Be ready to discuss how you would enhance onboarding, retention, and renewal processes. Show them you understand what makes a seamless member experience.
✨Showcase Your CRM Skills
Since managing CRM systems is key for this role, prepare to talk about your experience with data reporting and workflows. Bring examples of how you've used CRM data to identify risks or opportunities in previous roles.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams. Think of specific instances where you've successfully collaborated across departments. Highlight your communication skills and how they helped achieve common goals.
✨Be Solutions-Focused
The organisation values a proactive mindset. Prepare to discuss challenges you've faced in membership management and how you approached solving them. This will show your ability to think on your feet and drive operational efficiency.
