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- Tasks: Lead a high-performing team to deliver exceptional customer experiences.
- Company: Global luxury retail brand based in Greater London.
- Benefits: Competitive salary and the chance to work with senior leadership.
- Why this job: Shape a positive service culture in a prestigious luxury environment.
- Qualifications: Strong leadership experience and a passion for customer service.
- Other info: Flexible shifts, including weekends, with opportunities for career growth.
The predicted salary is between 42000 - 84000 £ per year.
A global luxury retail brand located in Greater London is seeking a Customer Relations Team Manager to lead a high-performing team focused on delivering exceptional customer experiences. This role offers the opportunity to work closely with senior leadership and manage team performance across all customer interactions.
Ideal candidates will have strong leadership experience and the ability to facilitate a positive service culture. The position requires flexibility to work shifts, including weekends. Competitive salary offered.
Luxury Customer Relations Team Lead - Service Excellence in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Customer Relations Team Lead - Service Excellence in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury retail sector, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've led teams to success. We want to see how you can inspire others to deliver that exceptional customer experience.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires shift work, highlight your availability and willingness to work weekends. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Luxury Customer Relations Team Lead - Service Excellence in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and created a positive service culture.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Luxury Customer Relations Team Lead role. We love seeing candidates who understand our brand and values.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to showcase your relevant experience without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury retail brand thoroughly. Understand their values, mission, and what sets them apart in the market. This knowledge will not only impress the interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Customer Relations Team Lead, your leadership experience is crucial. Prepare specific examples of how you've successfully led teams in the past, focusing on how you fostered a positive service culture and improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Flexibility and Adaptability
Given the requirement for shift work, be ready to discuss your flexibility. Share instances where you've adapted to changing circumstances or worked outside of standard hours to meet business needs. This shows your commitment to the role and the brand's customer service excellence.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their expectations for the role, team dynamics, and how they measure success in customer relations. This not only shows your interest but also helps you gauge if the company is the right fit for you.
