Inside Sales and Order Management Specialist - Dialight in London

Dialight is the world leader in LED industrial lighting technology with millions of LED fixtures installed worldwide. We see a world where heavy industry is transformed to be safer, more productive, and environmentally friendly through illumination. We enable industrial customers operating in demanding environments to reduce their energy costs, maintenance costs, and carbon footprint while maximizing the safety and productivity of their facilities.

We are seeking a proactive and highly organised Inside Sales & Order Management Specialist to join our commercial team. You will be responsible for managing the end-to-end customer journey from initial quote through to final delivery. This involves meticulous project coordination of orders, persistent follow-up on sales opportunities, and delivering exceptional support to our Europe/Africa customers. The ideal candidate is a master of process, an effective communicator, and a tenacious professional who drives sales momentum while ensuring flawless operational execution.

Responsibilities

• Quote Management & Sales Follow-Up (30%)
  • Assist in the preparation, issuance, and project management of quotes for Europe/Africa customers, ensuring accuracy and competitiveness.
  • Systematically follow up on all submitted quotes to nurture leads, convert opportunities, and gather feedback.
  • Maintain a pipeline of active quotes and provide regular updates to the Sales team on quote status, potential conversions, and competitive intelligence.
  • Liaise with technical or product teams as needed to develop comprehensive and compelling proposals.
• Order Project Management & Fulfilment (40%)
  • Accurately process customer purchase orders, acting as the central project manager from PO receipt to shipment.
  • Proactively monitor and track the progress of all open orders, ensuring milestones are met and any risks to on-time delivery are identified early.
  • Efficiently manage the project of order changes, including amendments, cancellations, credits, and returns, coordinating all stakeholders (Logistics, Sales, Operations).
  • Ensure all orders are entered correctly with accurate pricing, terms, and delivery specifications.
• Customer Communication & Support (20%)
  • Serve as the primary post-quote and post-order point of contact for customers, providing timely and professional responses.
  • Proactively communicate any schedule changes, issues, or updates regarding quotes and ongoing orders.
  • Resolve order and delivery-related challenges swiftly, escalating only when necessary.
  • Provide regular, proactive reporting on order and quote statuses to customers.
• Cross-Functional Collaboration & Process Improvement (10%)
  • Work closely with Sales, Operations, Logistics, and Supply Chain to ensure best-in-class customer support and smooth project handoffs.
  • Support the identification of systemic issues and contribute to process improvement initiatives to enhance quote conversion rates and order fulfilment efficiency.

Qualifications

• Diploma or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or equivalent work experience.
• 1–3 years of experience in inside sales, order processing, customer service, or an administrative role within a manufacturing or technical environment.
• Strong organizational skills and the ability to manage multiple quotes and orders at the same time.
• High attention to detail, particularly when working with pricing, specifications, and delivery information.
• Clear and professional written and verbal communication skills.
• Comfortable using CRM, ERP, or order management systems.
• Willingness to follow up consistently on quotes and customer requests.
• Ability to work well with sales, operations, and logistics teams.
• Positive, proactive attitude with a willingness to learn and improve processes.