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- Tasks: Lead the Incident Management lifecycle and ensure swift service restoration.
- Company: Vallum Associates, a dynamic firm in London.
- Benefits: Competitive daily rate, flexible work schedule, and valuable experience.
- Why this job: Make a real impact by managing critical incidents in a fast-paced environment.
- Qualifications: Experience in SIAM and strong incident management skills required.
- Other info: 4-month contract with opportunities for professional growth.
The predicted salary is between 40000 - 60000 £ per year.
Location: London - 3 Days/week Onsite
Duration: 4 months Contract Inside IR35
Responsibilities
- Own the end-to-end Incident Management lifecycle for MHHS services, including logging, categorisation, prioritisation, investigation, escalation, resolution, and formal closure, with the objective of restoring service as quickly as possible.
- Initiate, lead, and control Incidents maintaining command and control, coordinating resolver groups, and driving timely decision-making until service restoration.
- Assess and continually review business, operational, and market impact to ensure incidents are prioritised correctly and escalated appropriately.
- Manage stakeholder and market communications, ensuring timely, accurate, and consistent incident notifications, updates, and resolution confirmations.
- Monitor and manage SLA performance, including response and resolution targets, appropriate use of SLA holds, and accurate time recording within incident records.
- Ensure incident record quality, including correct classification, clear timelines, decision logs, and auditable update history.
- Identify recurring incidents and trends, raising and linking Problem records to support root cause investigation and long-term remediation.
- Capture and maintain workarounds, fixes, and lessons learned within incident records and knowledge articles to reduce repeat incidents.
- Provide continuous operational oversight to protect service stability and market confidence during live MHHS operations.
Incident Manager- SIAM experience Required - Vallum Associates in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager- SIAM experience Required - Vallum Associates in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with SIAM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your incident management skills. Be ready to discuss real-life scenarios where you’ve successfully managed incidents and how you prioritised them. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Incident Manager role. We’re always on the lookout for passionate candidates, and applying directly can give you an edge over others!
We think you need these skills to ace Incident Manager- SIAM experience Required - Vallum Associates in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your SIAM experience and any relevant skills that match the job description. We want to see how you can own the end-to-end Incident Management lifecycle!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with incident management and how you’ve successfully led teams in past roles. We love a good story!
Showcase Your Communication Skills: Since managing stakeholder communications is key, make sure to highlight your communication skills in your application. Give examples of how you've kept teams and stakeholders informed during incidents. We value clarity and consistency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Jobster
✨Know Your Incident Management Lifecycle
Make sure you understand the end-to-end Incident Management lifecycle thoroughly. Be ready to discuss how you've logged, categorised, prioritised, and resolved incidents in your previous roles. Use specific examples to demonstrate your experience and show how you can restore services quickly.
✨Showcase Your SIAM Experience
Since SIAM experience is a must for this role, prepare to talk about your past experiences with Service Integration and Management. Highlight any challenges you faced and how you overcame them, as well as how you coordinated resolver groups effectively.
✨Communicate Like a Pro
Effective communication is key in incident management. Be prepared to explain how you've managed stakeholder communications during incidents. Share examples of how you ensured timely and accurate updates, and how you maintained market confidence during live operations.
✨Focus on Continuous Improvement
Discuss how you've identified recurring incidents and trends in your previous roles. Talk about your approach to raising Problem records and supporting root cause investigations. This shows that you're not just about resolving incidents but also about preventing them in the future.
