At a Glance
- Tasks: Lead inbound sales and enhance customer success in the renovation sector.
- Company: Join a mission-driven team reinventing renovation in London.
- Benefits: Competitive salary, bonus, learning budget, and equity options.
- Why this job: Make a real impact by guiding homeowners through their renovation journey.
- Qualifications: 2-5 years in consultative sales or customer-facing roles required.
- Other info: Hybrid work model with opportunities for growth and leadership.
The predicted salary is between 36000 - 46000 £ per year.
Salary: £36,000 - £46,000 + bonus + learning budget
Equity: A generous EMI Option Scheme
Holiday: 25 days + bank holidays
Office Policy: Hybrid with a minimum of 3 core office days per week
Office Location: Victoria, London, UK
Mission: Reinvent renovation in London and build the renovation sector of the future
About Us: We are on a mission to reinvent renovation in London - replacing stress, fear, and confusion with clarity, support, and trust. Renovation is one of the most emotionally and financially intense moments in someone’s life. Today, it’s broken. We’re fixing it. We’re the only company offering free, expert-backed guidance throughout the entire renovation journey. As we grow, a strong sales process and team are central to servicing warm, high-quality inbound leads and producing high conversion rates.
The role & opportunity: This is a revenue-first, execution-led consultative sales role. You’ll be both the thinker and the doer, owning hands-on delivery across nurturing leads from briefing calls to project completion. For the first 12 months, success is defined primarily by conversion rate of leads from briefing calls to projects won. In addition to this, you’ll work closely with marketing on the customer success and referral side of things, focusing on the homeowner experience from project start to finish.
First 12 month priorities:
- Improve conversion rate from briefing call to project won
- Convert as many bathroom leads as possible
- Understand homeowner's needs and why they convert
- Build the foundations to hire further inbound sales experts
- Optimise consultative sales calls and create a training manual
- Collaborate with ops to make sure we are set up for employee growth
- Cross-pollination with marketing and product
- Help refine ICP and drive referrals through customer success
- Gather homeowner data to drive product development
What you’ll own:
- Inbound sales & customer success: Own the end-to-end homeowner experience (all in-office): Initial briefing call, quoting process support, quote release and explanation, ongoing nurturing through the project.
- Build trust, reduce anxiety and help homeowners get in control of their renovation.
- Ensure every homeowner feels supported, informed and cared for.
Sales funnel & conversion: Execute day-to-day sales activity (especially bathroom projects) for the first 12 months. Help improve the inbound sales funnel and processes. Identify drop-off points and work cross-functionally to improve conversion. Balance empathy with momentum - moving homeowners forward without pressure.
Product collaboration: Work closely with marketing and ops to ensure a seamless customer experience. Feed homeowner insights back into the business to improve messaging, process, and product. Help define what "great" looks like at each stage of the journey.
Leadership & progression: Opportunity to take increasing ownership of sales process and standards. Help shape how future sales hires are onboarded and trained.
What we’re looking for:
- Experience: 2-5 years experience in inbound, consultative sales or customer-facing roles. Comfortable supporting customers through considered, emotional decisions. Experience working with warm leads rather than cold outbound. Exposure to improving or building sales processes. Interest in renovating or design is beneficial.
Skills & Mindset: Calm, empathetic, and confident communicator. Strong listening skills - you seek to understand before advising. Structured thinker who enjoys improving how things work. Commercially aware but customer-first. Comfortable taking ownership and asking for support when needed.
You’ll probably enjoy this role if:
- You like helping people through big, meaningful decisions.
- You believe sales is about trust and clarity, not pressure.
- You enjoy improving processes as much as executing them.
- You want responsibility, progression, and real ownership.
- You value a kind, collaborative, high-trust team environment.
What success looks like:
- Improved conversion rates by 100% across the inbound funnel.
- Built strong relationships with homeowners and driven high satisfaction.
- Helped define and stabilise a repeatable sales process.
- Increased monthly revenue 300%.
Contact: To join our passionate team at The Page, send us your CV along with a cover letter to henry@the-page.co.uk. Subject line should read: 'Inbound Sales and Customer Success Lead'. Do not apply via LinkedIn, we will only respond to applicants who email us. Applications close 30th Jan 2026.
Inbound Sales & Customer Success Lead - The Page in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales & Customer Success Lead - The Page in London
✨Tip Number 1
Get to know the company inside out! Research The Page's mission and values, and think about how your experience aligns with their goal of reinventing renovation. This will help you stand out in conversations.
✨Tip Number 2
Practice your consultative sales approach! Role-play common scenarios you might face in the role, focusing on empathy and understanding homeowner needs. This will prepare you for those crucial conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It shows you're serious about the role and helps us keep track of your application. Plus, it’s a great way to demonstrate your enthusiasm for joining The Page.
We think you need these skills to ace Inbound Sales & Customer Success Lead - The Page in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your experience in inbound sales and customer success, and how it aligns with our mission to reinvent renovation. Show us your personality and why you’re excited about this role!
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that are most relevant to the Inbound Sales & Customer Success Lead position. We want to see how your background fits into our vision of clarity and support for homeowners.
Showcase Your Empathy: Since this role is all about helping homeowners through emotional decisions, make sure to showcase your empathetic communication style in your application. Share examples of how you've supported customers in the past and built trust.
Apply Through Our Website: Remember, we only respond to applications sent via email, so make sure to send your CV and cover letter to henry@the-page.co.uk. Use the subject line 'Inbound Sales and Customer Success Lead' to ensure it gets noticed!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, dive deep into The Page's mission and values. Understand how they aim to reinvent renovation in London and think about how your experience aligns with their goals. This will help you demonstrate your genuine interest and fit for the role.
✨Showcase Your Empathy
Since this role is all about supporting homeowners through emotional decisions, be prepared to share examples of how you've successfully navigated similar situations in the past. Highlight your calm and empathetic communication style to show that you can build trust with clients.
✨Prepare for Consultative Sales Scenarios
Brush up on consultative sales techniques and be ready to discuss how you would handle specific scenarios, especially around converting leads from briefing calls to projects won. Think about how you can balance empathy with momentum to keep homeowners engaged without feeling pressured.
✨Collaborate and Contribute
The role involves working closely with marketing and operations, so come prepared with ideas on how to improve the customer experience. Be ready to discuss how you can gather homeowner insights and feed them back into the business to enhance processes and products.
