HR Systems Analyst - Dalkia UK in London

About Dalkia In The UK: Jointly owned by EDF and Dalkia, we are a leading technical services group operating nationwide in the UK. We provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services. We leverage the strength of our Group, while maintaining the personability of a smaller business. We are a people-first culture and aim to build strong people and customer relationships. With an annual turnover of over £600m, around 6,000 employees and a diverse and inclusive ethos, we attract talent and embed the Dalkia DNA across customer engagements. The Dalkia group centre provides HR, Finance, Legal, IT, QSHE and Communications support to business units.

This is a 9 month fixed-term maternity cover.

Responsibilities

• To support the implementation and management, as appropriate for all key HR & Payroll systems to support the operational requirements of the business.
• To assist the HR MI & Systems Manager with project delivery of new system integrations for Human Resources and Payroll.
• To support the ongoing development of these systems to effectively and efficiently manage the HR processes and provide relevant information to the business.
• To own, design and deliver high quality HRMI – Human Resources Management Information to the UK business and Dalkia Group.

Operational Responsibilities

• Liaise with internal teams and external service providers to ensure HR & payroll systems functionality.
• Support the HRMISM by working with key stakeholders to compile HR & payroll system procedures and user training guidelines for employees and team members.
• Assist with encouraging and driving the use and understanding of the relevant HR & payroll systems.
• Own, develop and maintain regular business reporting for HR operations, Operational Management, Group requirements and any external third parties.
• Design, develop, test and produce ad hoc reports using Power BI, Business Objects and iTrent.
• Support data audits and analysis, highlighting processes and identifying areas for improvement and efficiency.
• Ensure upgrades, configuration and integration of HR & payroll systems are recorded through the change management system, maintaining a robust audit log.
• Assist with the specification, configuration, development and implementation of all HR & payroll systems, including reports, procedures and business processes.
• Ensure best-practice is evaluated, communicated and implemented.
• Provide systems expertise with a professional and proactive approach to HR service delivery.
• Provide systems training to the HR & Payroll teams as required.
• Provide training and development for the launch of central HR Systems and initiatives to the wider HR and operational teams.
• Provide second-level support for People Manager/Employee self-service and contribute to the overall delivery and ongoing success of the system.
• Support HRMISM with providing technical expertise to support troubleshooting on the specific systems that support key HR processes.
• Maintain data integrity for iTrent and all third-party HR systems and user accounts.

Behaviours and Competencies

• Agility – adapt style and approach to meet different needs and requirements.
• Analytical – analyse data, identify themes/trends to inform data-driven decisions.
• Commercial Awareness – manage costs and apply necessary controls.
• Communication – adapt style to connect with a diverse audience.
• Empathy and compassion – People First.
• Discretion and ethics – manage confidential information.
• Decision-making – quick, well-reasoned decisions.
• Integrity Risk Management – awareness of risk impact and controls.
• Initiative – take ownership and seek process improvements.
• Accountability – responsible for tasks and compliance.
• Customer Service Orientation – customer-centric service delivery.
• Team Player – collaborate across the organisation.

Skills and Experience

• Hands-on experience administering or supporting MHR iTrent and other HRIS platforms.
• Strong understanding of core HR and payroll processes on HR/Payroll systems.
• Experience configuring workflows, security roles and system modules.
• Experience working with HR, Payroll or people-related data.
• Demonstrable ability to identify areas for improvement in current processes and procedures.
• Design and maintenance of Management Information.
• Knowledge of iTrent Payroll/HR Systems.
• Basic design knowledge of Business Objects and Power BI.
• High attention to detail and numeracy; strong analytical and problem-solving skills.
• Excellent customer service, communication and stakeholder management.
• Ability to translate technical details into clear guidance.
• Excellent organisation and administration skills; ability to multitask and prioritise workload while maintaining quality.

Desirable

• Understanding of system integrations or APIs.
• Experience supporting system implementation or major upgrades.

Benefits

• Professional memberships paid and ongoing professional development.
• Pension scheme.
• Private health insurance.
• 4x salary life assurance.
• 25 days holiday plus.