HR Systems Analyst in London

About Dalkia In The UK

Jointly owned by EDF and Dalkia, we are a leading technical services group operating nationwide in the UK. Housing key expertise under one roof, we provide specialist technical services in technical facilities management, mechanical and electrical engineering, energy performance contracting and systems integration and digital services. We leverage the strength of our Group, without losing the personability of a smaller business. We are a people‐first culture. In fact, our customers tell us that we build the best people and customer relationships in the business. With an annual turnover of over £600m, about 6,000 employees and a diverse and inclusive ethos, we are proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements.

The Role

This will be a 9‐month fixed term maternity cover. To support the implementation and management, as appropriate for all key HR & Payroll systems to support the operational requirements of the business. To assist the HR MI & Systems Manager with project delivery of new system integrations for Human Resources and Payroll. To support the ongoing development of these systems to effectively and efficiently manage the HR processes and provide relevant information to the business. To own, design and deliver high‐quality HRMI – Human Resources Management Information to the UK business and Dalkia Group.

Responsibilities

• Liaise with internal teams and external service providers and ensure HR & payroll systems functionality.
• Support the HRMISM working with key stakeholders to compile HR & payroll system procedures and user training guidelines for employees and team members.
• Assist with encouraging and driving the use and understanding of the relevant HR & payroll systems.
• Own, develop and maintain regular business reporting for HR operations, Operational Management, Group requirements and any external third parties.
• Be responsible for designing, developing, testing and producing ad‐hoc reports as per requirements using reporting tools which include Power BI, Business Objects and iTrent.
• Support the HRMISM with data audits and analysis, highlighting processes and identifying areas for improvement and efficiency.
• Ensure upgrades, configuration and integration of HR & payroll systems are recorded through the change management system, to ensure a robust audit log is maintained.
• Assist with the specification, configuration, development and implementation of all HR & payroll systems, including reports, procedures and business processes.
• Ensure that system best practice is evaluated, communicated and implemented.
• Provide systems expertise with a professional and proactive approach to HR service delivery.
• Provide systems training to the HR & Payroll teams as and when required.
• Provide training and development for the launch of any central HR Systems and initiatives to the wider HR and operational teams.
• Provide second‐level contact for People Manager/Employee self‐service, including the support of the overall delivery and ongoing success of the system.
• Support HRMISM with providing technical expertise to support troubleshooting on the specific systems which support the key HR processes.
• Be responsible for the data maintenance of iTrent and all third‐party HR systems.
• Be responsible for maintaining HR system user accounts.

Behaviours and Competencies

• Agility – ability to adapt style and approach to meet different needs and requirements.
• Analytical – able to analyse data, draw out themes/trends to inform data driven decisions.
• Commercial Awareness – understands the importance of managing costs and expense, applying necessary controls.
• Communication – able to adapt style and approach to enable a diverse audience to connect with the messages and understand the purpose.
• Empathy and compassion – People First always.
• Discretion and ethics – mature attitude to managing confidential and sensitive information.
• Quick decisions – based on well‐reasoned thinking.
• Integrity.
• Risk Management – is aware of the impact on risk to the business and applies necessary controls.
• Initiative – proactively takes ownership of tasks while looking for opportunities to improve processes.
• Accountability – takes responsibility for tasks and ensures accuracy and compliance with established procedures.
• Customer Service Orientation – shows a customer‐centric approach to delivering services, providing timely and helpful support to Dalkia employees.
• Team Player – ability to collaborate and work as part of a team and across the organisation.

Skills And Experience

• Hands‐on experience administering or supporting MHR iTrent and other HRIS platforms.
• Strong understanding of core HR and payroll processes on HR / Payroll Systems.
• Experience configuring workflows, security roles and system modules.
• Experience working with HR, Payroll or people‐related data.
• Demonstratable experience in being able to identify areas for improvement with current processes and procedures.
• Design and maintenance of Management Information.
• Knowledge of iTrent Payroll/HR Systems.
• Basic design knowledge of Business Objects and Power BI.
• High degree of attention to detail and numerate.
• Strong analytical and problem‐solving skills.
• Excellent Customer Service skills including excellent communication and stakeholder management.
• Capability to translate technical details into clear guidance.
• Excellent organisation and administration skills.
• Ability to multitask and prioritise workload, while maintaining efficiency and quality of work.

Desirable

• Understanding of system integrations or APIs.
• Experience supporting system implementation or major upgrades.

Benefits

• We pay for professional memberships relevant to your role and invest in our people's professional development.
• Pension Scheme.
• Private Health Insurance.
• 4× Salary Life Assurance.
• 25 Days Holiday (increasing on service) plus Bank holidays.
• Cycle to work scheme.
• An electric vehicle scheme – where we help you lease an electric vehicle for a fixed monthly cost.

Diversity and Inclusion

At Dalkia, we believe that a diverse and inclusive workforce is essential to driving innovation and achieving a sustainable energy future. We are committed to creating a workplace where everyone feels valued, respected, and empowered to thrive regardless of background, identity, or lived experience. We welcome applications from all individuals and are proud to be an equal opportunity employer. Together, we're building a culture that reflects the communities we serve and supports the transition to a net‐zero world.