Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional support to Savings customers through chat, email, and phone.
- Company: Dynamic fintech company focused on enhancing customer experience.
- Benefits: Salary between £25,000 to £30,000, hybrid work options, and potential for full remote.
- Why this job: Join a fast-paced environment and make a difference in customer satisfaction.
- Qualifications: Experience in customer support within financial services and excellent communication skills.
- Other info: Collaborate with internal teams and optimise service processes for growth.
The predicted salary is between 25000 - 30000 £ per year.
A fintech company is seeking a Customer Service Specialist to provide outstanding support to Savings customers via chat, email, and phone. The role involves collaborating with internal teams and optimizing service processes.
Ideal candidates have experience in customer support within financial services and strong communication skills.
The position offers a salary range of £25,000 to £30,000, hybrid work arrangements, and the potential for fully remote work for the right candidate.
Fintech Customer Experience Specialist (Hybrid/Remote) in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Customer Experience Specialist (Hybrid/Remote) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work in customer support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on common customer service scenarios and think about how you'd handle them. We want you to showcase your communication skills and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fintech Customer Experience Specialist (Hybrid/Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, especially within financial services. We want to see how your skills align with the role of a Fintech Customer Experience Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re passionate about providing outstanding support to Savings customers. Let us know what makes you the perfect fit!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any specific tools or processes you've used in previous roles. We love seeing how you’ve optimised service processes in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Jobster
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech and customer service. Understand the company's products and how they benefit customers. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves chatting, emailing, and talking on the phone with customers, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to get comfortable expressing yourself in a friendly and professional manner.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows that you’re engaged and serious about contributing to their success.
