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For Companies At a Glance
- Tasks: Lead strategic onboarding and ensure client success in automated offline communications.
- Company: Join PostGrid, a global leader in enterprise SaaS for offline communications.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of offline communications and make a real impact on client success.
- Qualifications: 4+ years in customer success management and strong relationship-building skills.
- Other info: Dynamic role with opportunities to network at industry events and drive innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About PostGrid
PostGrid is a global leader in enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. Operating at massive scale across multiple regions, we’re redefining how brands connect with people beyond the inbox. If you’re driven to build category‑defining technology and want to shape the future of offline communications, join our high‑caliber team and help us transform the way the world sends mail.
About The Role
As an Enterprise CSM for our UK team, you will be the strategic face of PostGrid for our British and European accounts. You will navigate the nuances of the UK enterprise landscape focusing on highly regulated industries, to ensure our clients maximize the value of their automated offline communications while staying compliant with regional standards.
Your Responsibilities
- Strategic Onboarding: Lead high-touch onboarding for enterprises, ensuring technical alignment with regional mail standards and Royal Mail integration.
- QBR Leadership: Conduct Quarterly Business Reviews that focus on ROI, specifically regarding UK postage savings and campaign efficiency.
- Localization Advocacy: Act as the voice of the customer to our product team, highlighting needs for European‑specific features or data residency requirements.
- Retention & Expansion: Own a portfolio of high-value accounts, identifying opportunities for cross‑border mailing expansion within the targeted region.
- Data Privacy Stewardship: Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates.
- Market Networking: Represent PostGrid at UK‑based industry events to foster community and advocacy among our enterprise user base.
What Will You Bring To This Role
- You are a relationship‑builder who understands the professional etiquette and decision‑making cycles of UK enterprise organizations.
- You possess a strategic mindset, capable of turning complex logistical challenges into clear success plans.
- You have a deep appreciation for the "Offline" industry and the power of physical mail in a digital‑first world.
- You are an empathetic advocate who can push back on customers when necessary to guide them toward best practices.
- You bring a "growth mindset" to every interaction, always looking for ways to expand the PostGrid footprint.
- You are highly organized, managing multiple high‑stakes projects across different stages of the lifecycle.
Minimum Requirements
4+ years of CSM or
Enterprise Customer Success Manager - PostGrid in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager - PostGrid in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with folks in the offline communications space. It’s all about building relationships, so don’t be shy – introduce yourself and chat about how you can help them succeed.
✨Tip Number 2
Show off your expertise! When you get the chance to meet potential clients or partners, share insights on how PostGrid can transform their mailing processes. Tailor your pitch to highlight the benefits of our platform for their specific needs.
✨Tip Number 3
Follow up after meetings! A quick email thanking them for their time and reiterating key points can keep you top of mind. Plus, it shows you’re genuinely interested in helping them navigate their offline communication challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team and making an impact in the offline communications world.
We think you need these skills to ace Enterprise Customer Success Manager - PostGrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience in managing high-value accounts and any relevant knowledge of the UK enterprise landscape. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for offline communications and how your strategic mindset can help PostGrid thrive. Don’t forget to mention specific examples of your past successes in similar roles.
Showcase Your Relationship-Building Skills: As a CSM, building relationships is key. In your application, share stories that demonstrate your ability to connect with clients and navigate complex decision-making processes. We love hearing about your empathetic approach and how you've guided clients towards best practices.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, dive deep into PostGrid's services and how they revolutionise offline communications. Familiarise yourself with their APIs and the specific challenges faced by UK enterprises in regulated industries. This knowledge will help you demonstrate your understanding of the role and how you can contribute.
✨Showcase Your Strategic Mindset
Prepare examples from your past experiences where you've successfully navigated complex logistical challenges. Be ready to discuss how you turned these challenges into clear success plans, especially in relation to customer onboarding and retention strategies.
✨Emphasise Relationship Building
As a Customer Success Manager, your ability to build relationships is key. Think of instances where you've effectively engaged with clients, advocated for their needs, or pushed back when necessary. Highlight how these experiences have led to successful outcomes for both the client and the company.
✨Understand Data Privacy
Given the importance of GDPR and local privacy mandates in this role, brush up on your knowledge of data privacy regulations. Be prepared to discuss how you would ensure compliance in customer success activities and how you’ve handled similar situations in the past.
