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For Companies At a Glance
- Tasks: Lead exciting ecommerce projects and enhance our digital customer experience.
- Company: Join Hawes & Curtis, a prestigious British brand known for luxury and style.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on a heritage brand's digital transformation journey.
- Qualifications: Experience in service delivery or project management with strong communication skills.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.
Project & Delivery Management
- Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
- Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
- Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.
Cross-Functional Collaboration
- Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
- Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery teams.
- Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.
Quality Assurance & Operational Excellence
- Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
- Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
- Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
- Commercially aware, with a good understanding of contract management and profitability analysis.
Communication
- Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
- Support business teams with training, documentation, and guidance on new tools and processes.
- Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience).
Skills & Experience
- Proven experience in service delivery management, or similar experience in project management.
- In depth knowledge of IT infrastructure, networks, and emerging technologies.
- Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
- Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
- Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
- A passion for elevating the digital presence of a premium, heritage-driven brand.
Ecommerce Service Delivery Manager in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and service delivery space. Attend industry events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements in ecommerce management. This is a great way to demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare for interviews by researching the company and its digital presence. Understand their brand values and how you can contribute to enhancing their ecommerce experience. Tailor your responses to show you're the perfect fit for their team!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Make sure to highlight your relevant experience and how you can help elevate the digital presence of a premium brand like Hawes & Curtis.
We think you need these skills to ace Ecommerce Service Delivery Manager in London
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let your enthusiasm for e-commerce shine through! We want to see how much you care about enhancing the digital experience for customers. Share any relevant experiences or projects that highlight your passion for the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, so don’t be shy about showcasing your project management and service delivery expertise!
Be Clear and Concise: In your written application, clarity is key! We appreciate straightforward communication, so keep your sentences clear and to the point. Avoid jargon unless it’s relevant, and make sure your application is easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Make sure you understand the ins and outs of ecommerce service delivery. Brush up on your knowledge of IT infrastructure, cloud technologies, and ecommerce platforms. Being able to discuss these topics confidently will show that you're not just a good fit for the role, but also genuinely interested in the industry.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects. Highlight how you coordinated with different teams, tackled risks, and ensured timely delivery. This will demonstrate your ability to handle the end-to-end delivery of ecommerce projects effectively.
✨Communicate Clearly
Since the role involves liaising between various teams, practice explaining technical concepts in simple terms. Think about how you would translate complex ideas for a non-technical audience. Clear communication is key, so be ready to showcase this skill during your interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges in ecommerce service delivery. Prepare for scenarios involving project delays, stakeholder communication, or quality assurance issues. Having structured responses will help you stand out as a proactive problem-solver.
