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- Tasks: Manage e-commerce operations, ensuring accurate order fulfilment and returns across multiple platforms.
- Company: Join Varley, a dynamic brand focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of e-commerce, solving challenges and making a real impact.
- Qualifications: Experience in e-commerce operations and strong problem-solving skills are essential.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
The Ecommerce Operations Manager is responsible for the end-to-end operational accuracy of orders and returns across multiple e-commerce sites. This role ensures returns are correctly reconciled, RMAs are managed in line with SLAs, and all returns, shortages, and cancellations are accurately processed and recorded. The role oversees daily order fulfilment with 3PL partners, proactively resolving dispatch issues, system errors, and discrepancies across Shopify and ERP systems through ongoing order reconciliation and data cleansing. In addition, the role manages courier claims, monitors and assesses potentially fraudulent orders, and works closely with finance, customer service, and operations to mitigate risk and protect revenue. The Ecommerce Operations Manager provides hands-on operational and administrative support to the Senior Web Operations Manager, resolves ERP and WMS-related issues affecting order flow, stock, and shipments, and adapts quickly to ad hoc tasks and changing business priorities to ensure smooth day-to-day trading and peak performance.
Responsibilities
- Accurately reconcile returns across three e-commerce sites in coordination with 3PL partners and internal finance and operations teams.
- Create, manage, and track RMA (Return Merchandise Authorisation) cases to ensure returned products are processed, restocked, or written off correctly and within agreed SLAs.
- Process returns, shortages, and order cancellations, ensuring all system adjustments are completed accurately.
- Maintain consistent, detailed, and auditable records for all return-related activity.
- Monitor daily order dispatch activity with 3PL partners to ensure timely and accurate fulfilment.
- Proactively identify and resolve fulfilment delays, shortages, picking errors, or dispatch discrepancies.
- Review and resolve all ERP order errors, fixing issues directly where possible and escalating.
- Investigate recurring errors to identify root causes and inefficiencies.
- Ensure all Shopify orders are correctly shipped and closed.
- Investigate unshipped orders, manually closing orders where caused by file issues, or re-pushing orders when data is missing.
- Perform the same reconciliation within ERP to ensure order, shipment, and financial data aligns accurately across systems.
- Log, track, and manage courier claims from initiation through to resolution.
Ecommerce Operations Manager - Varley in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Manager - Varley in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry, especially those who work at Varley or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on e-commerce operations, order fulfilment processes, and how to handle returns. Show us you’re not just a candidate, but the perfect fit for the Ecommerce Operations Manager role.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to share examples of how you've tackled operational challenges in the past. We love candidates who can think on their feet and adapt to changing priorities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Varley. Let’s make it happen!
We think you need these skills to ace Ecommerce Operations Manager - Varley in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce Operations Manager role. Highlight your experience with order fulfilment, returns management, and any relevant systems like Shopify or ERP. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively resolved issues in past roles. Whether it’s fixing dispatch errors or managing returns, we love to see candidates who can think on their feet and tackle challenges head-on.
Be Detail-Oriented: Since this role involves a lot of data reconciliation and record-keeping, make sure to emphasise your attention to detail. Mention any experience you have with maintaining accurate records or managing complex data sets – it’ll really help your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Jobster
✨Know Your E-commerce Inside Out
Make sure you brush up on your knowledge of e-commerce operations, especially around order fulfilment and returns management. Familiarise yourself with common platforms like Shopify and ERP systems, as well as the processes involved in managing RMAs and courier claims.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved operational issues or discrepancies in past roles. Highlight your ability to identify root causes and implement effective solutions, as this is crucial for the Ecommerce Operations Manager position.
✨Demonstrate Attention to Detail
Since this role involves a lot of data reconciliation and record-keeping, emphasise your meticulous nature. Bring examples of how you've maintained accurate records and managed multiple tasks without losing track of details in previous jobs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current e-commerce challenges and their approach to mitigating risks. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
