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For Companies At a Glance
- Tasks: Coordinate e-commerce operations and ensure smooth product launches and customer fulfilment.
- Company: Join notwoways, a trendy London sneaker brand with a dynamic team.
- Benefits: Competitive salary, immediate start, and a vibrant Central London workspace.
- Why this job: Dive into the fashion industry and grow in a fast-paced start-up environment.
- Qualifications: 2+ years in e-commerce operations and a passion for fashion.
- Other info: Collaborative culture with opportunities for self-development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
notwoways is a London based sneaker brand known for creating technical and fashion-forward footwear. We are a small, tight-knit core team that manages every aspect of the product cycle globally, starting from initial design brainstorming, through offshore manufacture and inbound shipping, to online B2C retail sale and finally through to fulfilment to customers globally.
This is an exciting opportunity to dive into the fashion industry and excel in a fast-paced start-up environment; we’re a small, dynamic team, providing you with lots of self-development and growth opportunities.
IS THIS YOU?
You’re a naturally curious, systems-minded thinker with a love for how things work end-to-end in the product world. You care about the full operations journey: from product set-up and stock levels, to checkout flow, shipping options and customer support. You notice the details others miss; a broken size filter, a confusing returns step, a slow product page, and you instinctively want to fix them. You enjoy working with numbers and processes as much as with the products: monitoring sell-through, tracking orders, spotting patterns in returns, and making sure inventory is always accurate. You think in flows and frameworks, not just tasks. You’re comfortable jumping between tools, troubleshooting issues with warehouses or couriers, and keeping launch calendars, restocks and pre-orders running smoothly. You like working in the open, sharing what’s happening and collaborating across teams, from product to customer service to logistics. Making sure every pair of sneakers gets from screen to doorstep as smoothly as possible. You’re a practical team player who wants to help build a sharp, efficient e-com and operations engine for an independent sneaker brand.
ROLE & RESPONSIBILITIES
- Partnering with our founders and associated teams to schedule product releases throughout the year and assistance relating to key campaigns and limited drops.
- Working with our web development partners to brief, test and launch onsite changes (collections, activations, UX tweaks, new features).
- Assist day-to-day operations: product set-up, SKUs, pricing, size curve, tags, navigation, filters and on-site search.
- Assist inventory across channels: monitoring stock levels, flagging low/over-stock, and coordinating restocks or markdowns where needed.
- Partnering with our warehouse / 3PL to keep pick, pack and dispatch running smoothly, resolving issues and refining SLAs as we grow.
- Overseeing shipping and returns flows: couriers, service levels, packaging choices, return labels and processing.
- Assist maintaining and improving our e-com tech stack (platform, apps, integrations), logging bugs and prioritising enhancements that improve efficiency and conversion.
- Creating regular performance reports across key e-com and operations metrics (conversion, AOV, sell-through, stock cover, fulfilment times, return rates) to inform decisions.
- Documenting and assist operational playbooks for launches, pre-orders, collaborations, sales and back-in-stock flows.
- Working hand-in-hand with our customer support team to resolve order issues (missing items, delays, sizing problems) and fixing the underlying operational causes.
TECHNICAL EXPERIENCE & SKILLS REQUIRED
- 2+ years experience in e-commerce, ideally within the operational side of a DTC brand.
- Deep understanding of the nuances of key operational channels, with hands-on experience executing campaigns across major platforms.
- Genuine interest in fashion and footwear.
- Strong understanding of different operational systems and diverse customer demographics.
- Proven experience managing projects in a fast-paced, high-energy environment.
- Strong copywriting skills.
- Confident in using systems and Excel.
- Ability to understand, align with and contribute to wider strategic thinking.
- Proactive, self-starting mindset with the ability to act tactically and work autonomously when needed.
- Strong planning and organisational skills.
- Collaborative mindset and a natural team player.
- Excellent communication skills.
- Calm and resourceful under pressure.
WHAT WOULD BE GREAT, BUT ISN'T A SHOWSTOPPER
- Experience with HTML coding / Website development.
- Shopify, Klaviyo, Customer Service Platforms, Stock System (Unleashed) and 3PL (Mintsoft).
- Experience with UX/UI.
- Knowledge of the NTW brand history / general footwear market.
- Understanding of global supply-chains.
WE CAN OFFER
- An immediate start.
- A Full-time role.
- A modern, Central London working environment.
- A competitive salary.
E-commerce / Operations Coordinator - notwoways in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce / Operations Coordinator - notwoways in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and fashion industry, especially those connected to notwoways. A friendly chat can open doors that a CV can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with e-commerce tools or operational systems, bring it up in conversations. Share examples of how you've improved processes or solved problems in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings; pitch your ideas on how you can help notwoways grow. A well-thought-out suggestion can make you stand out as a candidate who’s ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the notwoways team.
We think you need these skills to ace E-commerce / Operations Coordinator - notwoways in London
Some tips for your application 🫡
Show Your Passion for Sneakers: When you're writing your application, let your love for sneakers and fashion shine through! We want to see that you’re genuinely excited about the industry and our brand. Share any personal experiences or insights that connect you to notwoways.
Be Detail-Oriented: Since we care about the nitty-gritty details, make sure your application is polished and free of errors. Double-check your spelling and grammar, and ensure that your experience aligns with the role. A well-structured application shows us you notice the details!
Highlight Relevant Experience: Make it easy for us to see how your past experiences relate to the role. Whether it's e-commerce, operations, or project management, draw clear connections between what you've done and what we need. Use specific examples to illustrate your skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, dive deep into notwoways' history, values, and product offerings. Familiarise yourself with their latest sneaker drops and any unique campaigns they have launched. This will show your genuine interest in the brand and help you connect your experience to their mission.
✨Showcase Your Operational Savvy
Be ready to discuss your previous experience in e-commerce operations. Prepare specific examples of how you've improved processes, managed inventory, or resolved logistical issues. Highlight your ability to think in flows and frameworks, as this aligns perfectly with what notwoways is looking for.
✨Demonstrate Your Problem-Solving Skills
Think of a time when you identified a problem in an operational process and successfully fixed it. Be prepared to share this story during the interview, focusing on the steps you took and the impact it had. This will illustrate your proactive mindset and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their upcoming product launches, how they handle customer feedback, or their strategies for scaling operations. This shows your enthusiasm and willingness to contribute to their growth.
