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- Tasks: Coordinate e-commerce operations and ensure smooth product launches and customer fulfilment.
- Company: Join a fast-growing London sneaker brand known for innovative footwear.
- Benefits: Competitive salary, immediate start, and a vibrant Central London workspace.
- Why this job: Dive into the fashion industry and make an impact in a dynamic start-up environment.
- Qualifications: 2+ years in e-commerce operations with a passion for fashion and footwear.
- Other info: Collaborative team culture with plenty of opportunities for self-development.
The predicted salary is between 36000 - 60000 £ per year.
notwoways is a London based sneaker brand known for creating technical and fashion-forward footwear. We are a small, tight-knit core team that manages every aspect of the product cycle globally, starting from initial design brainstorming, through offshore manufacture and inbound shipping, to online B2C retail sale and finally through to fulfilment to customers globally.
This is an exciting opportunity to dive into the fashion industry and excel in a fast-paced start-up environment; we’re a small, dynamic team, providing you with lots of self-development and growth opportunities.
IS THIS YOU?
You’re a naturally curious, systems-minded thinker with a love for how things work end-to-end in the product world. You care about the full operations journey: from product set-up and stock levels, to checkout flow, shipping options and customer support. You notice the details others miss; a broken size filter, a confusing returns step, a slow product page, and you instinctively want to fix them. You enjoy working with numbers and processes as much as with the products: monitoring sell-through, tracking orders, spotting patterns in returns, and making sure inventory is always accurate. You think in flows and frameworks, not just tasks. You’re comfortable jumping between tools, troubleshooting issues with warehouses or couriers, and keeping launch calendars, restocks and pre-orders running smoothly. You like working in the open, sharing what’s happening and collaborating across teams, from product to customer service to logistics. Making sure every pair of sneakers gets from screen to doorstep as smoothly as possible. You’re a practical team player who wants to help build a sharp, efficient e-com and operations engine for an independent sneaker brand.
ROLE & RESPONSIBILITIES
- Partnering with our founders and associated teams to schedule product releases throughout the year and assistance relating to key campaigns and limited drops.
- Working with our web development partners to brief, test and launch onsite changes (collections, activations, UX tweaks, new features).
- Assist day-to-day operations: product set-up, SKU's, pricing, size curve, tags, navigation, filters and on-site search.
- Assist inventory across channels: monitoring stock levels, flagging low/over-stock, and coordinating restocks or markdowns where needed.
- Partnering with our warehouse / 3PL to keep pick, pack and dispatch running smoothly, resolving issues and refining SLAs as we grow.
- Overseeing shipping and returns flows: couriers, service levels, packaging choices, return labels and processing.
- Assist maintaining and improving our e-com tech stack (platform, apps, integrations), logging bugs and prioritising enhancements that improve efficiency and conversion.
- Creating regular performance reports across key e-com and operations metrics (conversion, AOV, sell-through, stock cover, fulfilment times, return rates) to inform decisions.
- Documenting and assist operational playbooks for launches, pre-orders, collaborations, sales and back-in-stock flows.
- Working hand-in-hand with our customer support team to resolve order issues (missing items, delays, sizing problems) and fixing the underlying operational causes.
TECHNICAL EXPERIENCE & SKILLS REQUIRED
- 2+ years experience in e-commerce, ideally within the operational side of a DTC brand.
- Deep understanding of the nuances of key operational channels, with hands-on experience executing campaigns across major platforms.
- Genuine interest in fashion and footwear.
- Strong understanding of different operational systems and diverse customer demographics.
- Proven experience managing projects in a fast-paced, high-energy environment.
- Strong copywriting skills.
- Confident in using systems and Excel.
- Ability to understand, align with and contribute to wider strategic thinking.
- Proactive, self-starting mindset with the ability to act tactically and work autonomously when needed.
- Strong planning and organisational skills.
- Collaborative mindset and a natural team player.
- Excellent communication skills.
- Calm and resourceful under pressure.
WHAT WOULD BE GREAT, BUT ISN'T A SHOWSTOPPER
- Experience with html coding / Website development.
- Shopify, Klaviyo, Customer Service Platforms, Stock System (Unleashed) and 3PL (Mintsoft).
- Experience with UX/UI.
- Knowledge of the NTW brand history / general footwear market.
- Understanding of global supply-chains.
WE CAN OFFER
- An immediate start.
- A Full-time role.
- A modern, Central London working environment.
- A competitive salary.
E-commerce / Operations Coordinator in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce / Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and fashion industry, especially those connected to notwoways. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you have experience with e-commerce tools or operational systems, create a portfolio or a case study. Share it during interviews to demonstrate your hands-on knowledge.
✨Tip Number 3
Be proactive! If you spot an issue on the notwoways website or have ideas for improvement, mention them when you apply. It shows you're already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the notwoways team.
We think you need these skills to ace E-commerce / Operations Coordinator in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and footwear shine through! Share any relevant experiences or projects that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about what we do at notwoways.
Be Detail-Oriented: Since we’re all about the nitty-gritty details, make sure your application is polished and free of errors. Double-check your spelling and grammar, and ensure that your CV and cover letter are tailored to the role. We appreciate candidates who notice the little things, just like we do!
Highlight Your E-commerce Experience: We’re looking for someone with a solid background in e-commerce operations. In your application, be sure to mention any specific tools or platforms you’ve worked with, like Shopify or Klaviyo. Show us how your experience aligns with our needs, and don’t forget to include any metrics that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to keep track of your application and ensures you get all the latest updates from us. Plus, it shows you’re proactive and ready to jump into the notwoways team!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into notwoways' history, values, and product offerings. Understanding their unique position in the sneaker market will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Operational Savvy
Be ready to discuss specific examples from your past roles where you've improved operational processes or tackled challenges in e-commerce. Highlight your experience with inventory management, shipping logistics, and customer support to demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle real-world situations, like a sudden stock shortage or a website glitch during a product drop. Think through your problem-solving strategies and be prepared to share your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about their upcoming projects or how they measure success in their operations. This shows you're not just interested in the job, but also in contributing to their future growth.
