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- Tasks: Engage with customers to provide top-notch support and find solutions for their financial challenges.
- Company: Loans 2 Go Limited, a leader in affordable personal loans with a focus on customer care.
- Benefits: Competitive salary up to £36,070.52, full-time role, and opportunities for career advancement.
- Why this job: Make a real difference by helping customers navigate their financial difficulties with empathy.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Join a dynamic team dedicated to continuous improvement and customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Company Overview: Loans 2 Go Limited (L2G) is an industry leader in providing alternative, affordable personal loans; we aim to give lines of credit to those who mainstream lenders have neglected. We are growing and adapting fast; with over 20 years of operation nationwide, we have helped hundreds of thousands of customers and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider. We are regulated by the Financial Conduct Authority and fully compliant with our obligations under Consumer Duty. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.
The Role: The Customer Solutions Specialist’s (CSS) primary function, within a larger Customer Solutions Team, is to optimise customer experience through proactive and effective customer engagement while combining top-class customer service, negotiation, and rapport building. Through these evidenced skill sets, a CSS will be able to find good outcomes for customers experiencing varying levels of financial difficulty, working closely with vulnerable customers to navigate their financial challenges, adhering to regulatory and company guidelines, while showing due care and diligence. You will be working with written and verbal communication mediums to deliver outstanding customer service.
Please note: This role does not offer visa sponsorship. Applicants must have the indefinite right to work in the UK.
What you will be doing:
- Embark on a 4-6 week onboarding program, honing your skills, and deepening your understanding of our business ethos.
- Champion our quality-first approach, always putting customer experience and compliance at the forefront.
- Contribute to our culture of continuous improvement by providing and receiving constructive feedback.
- Tackle a variety of financial scenarios with customers, applying your expertise and procedural knowledge to find effective solutions.
- Embrace the opportunity to work with vulnerable customers, showcasing your sensitivity and skill.
- Craft personalized customer service experiences, drawing from your rich professional background and our constructive feedback.
- Forge your path to career advancement through exceptional performance.
What you need to succeed: Prior experience in
Customer Service Specialist - Loans 2 Go Limited in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Loans 2 Go Limited in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Role-play with a friend or use online resources to sharpen your skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Showcase your personality during interviews! Companies like Loans 2 Go want to see how you connect with customers. Be genuine, share your experiences, and let your passion for helping others shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Loans 2 Go.
We think you need these skills to ace Customer Service Specialist - Loans 2 Go Limited in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Specialist role. Highlight your relevant experience in customer service and any skills that align with our mission at Loans 2 Go. We want to see how you can contribute to our team!
Showcase Your Communication Skills: Since this role involves a lot of written communication, it’s essential to demonstrate your ability to convey information clearly and effectively. Use concise language and ensure your application is free from typos or grammatical errors. We appreciate attention to detail!
Reflect Our Values: In your application, let us know how you resonate with our commitment to fair and transparent lending. Share examples of how you've provided exceptional customer service or helped customers in difficult situations. We love seeing candidates who align with our ethos!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team at Loans 2 Go!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, take some time to research Loans 2 Go Limited. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Solutions Specialist, your ability to engage with customers is key. Prepare examples from your past experiences where you've successfully resolved customer issues or built rapport. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Sensitivity
Given that you'll be working with vulnerable customers, it's crucial to convey your understanding and compassion during the interview. Think of scenarios where you've had to handle sensitive situations and be ready to discuss how you approached them.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
