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For Companies At a Glance
- Tasks: Own customer interactions and ensure smooth order processing for a design-driven brand.
- Company: Exciting young homewares brand based in London with a focus on design.
- Benefits: Hybrid work model, opportunities for growth, and immediate influence on operations.
- Why this job: Make a real impact in a hands-on role while working with a creative team.
- Qualifications: 2+ years in customer service, Shopify experience, and strong organisational skills.
- Other info: Join a dynamic environment with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A young, design-driven homewares brand in London seeks a Customer Operations & Office Manager to own customer-facing and operational touchpoints. In this hands-on role, you will ensure orders are processed and customer interactions reflect the brand's values.
Ideal candidates have:
- 2+ years in customer service
- Experience with Shopify
- Strong organizational skills
The position offers immediate influence over customer operations and opportunities for growth, along with a hybrid work model.
Customer Operations Lead — Hybrid (Early-Stage Impact) in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead — Hybrid (Early-Stage Impact) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing the brand inside out. Familiarise yourself with their products and values so you can show how you align with their mission during your chat.
✨Tip Number 3
Showcase your skills! Bring examples of how you've improved customer operations in past roles. Whether it’s streamlining processes or enhancing customer satisfaction, let them see your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Operations Lead — Hybrid (Early-Stage Impact) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. This will help us understand how you align with our brand's values.
Highlight Relevant Experience: Make sure to emphasise your 2+ years of experience in customer service. If you've worked with Shopify, mention it! We want to see how your background fits into the role, so tailor your application to showcase your skills and experiences that are most relevant.
Be Organised and Clear: We appreciate a well-structured application! Keep your writing clear and concise, and make sure to proofread for any typos or errors. A tidy application reflects your organisational skills, which are crucial for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values and mission. Understand their design philosophy and how they interact with customers. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Experience
With 2+ years in customer service, be ready to share specific examples of how you've handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your problem-solving skills and how you’ve positively impacted customer satisfaction.
✨Familiarise Yourself with Shopify
Since experience with Shopify is a must, brush up on your knowledge of the platform. Be prepared to discuss how you've used it in previous roles, any challenges you faced, and how you overcame them. This will demonstrate your technical proficiency and readiness to hit the ground running.
✨Emphasise Organisational Skills
In a hands-on role like this, strong organisational skills are key. Prepare to discuss your methods for managing multiple tasks and prioritising effectively. You might even want to bring examples of tools or systems you've implemented to streamline operations in past positions.
