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For Companies At a Glance
- Tasks: Manage client relationships and oversee exciting events from start to finish.
- Company: Join a dynamic team at IHR, known for its successful events.
- Benefits: Hybrid working model, competitive salary, and opportunities for career advancement.
- Why this job: Make a real impact by ensuring clients have outstanding experiences at our events.
- Qualifications: Experience in client success and event management with strong organisational skills.
- Other info: Work in a vibrant environment with 40+ events annually and great team collaboration.
The predicted salary is between 32000 - 36000 £ per year.
An exciting opportunity has arisen for a talented Client Success and Event Manager to join the phenomenally successful IHR team. This role is perfect for an ambitious, highly organised individual looking to advance their career in event management.
The events team organises, oversees, and manages 40+ in-person and virtual events per year for our community members, ranging from our 1000-strong exhibitions and high-profile awards to exclusive half-day member events and webinars.
Whilst we have an office based in London for work and social collaboration, we operate a hybrid home/office working model.
About You
As the Client Success and Event Manager, you will play a critical role in ensuring our clients have an outstanding experience with our events. You will be responsible for managing client relationships, overseeing event planning and execution, and ensuring client satisfaction throughout the process. This role requires a proactive, organised, and client-focused individual who can seamlessly manage multiple tasks and projects. To be considered for this opportunity, you will have the expertise in the following areas:
- Proven experience in client success, account management, and event management
- Exceptional organisational and project management skills and the ability to manage multiple priorities
- Keen eye for detail, with a focus on delivering high-quality results
- Outstanding interpersonal and communication skills
- Ability to work both independently and as part of a team
- Flexibility on UK travel as required by event schedules
Key responsibilities
- Serve as the primary point of contact for clients, addressing their needs and ensuring their satisfaction
- Manage agendas, coordinate speakers, and ensure presentation slides meet event standards
- Plan, coordinate, and execute the various events from inception to completion, including conferences, webinars, awards, and exhibitions
- Collaborate with internal teams to ensure seamless delivery
- Monitor and report on the success of client engagements and events, identifying areas for improvement
- Line manage an Events Executive
Client Success and Events Manager (initial 13-month maternity cover in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success and Events Manager (initial 13-month maternity cover in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We should also think about how our skills align with the role of Client Success and Events Manager. Confidence is key!
✨Tip Number 3
Showcase our organisational skills! During interviews, share examples of how we've successfully managed multiple projects or events. This will demonstrate our ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we're genuinely interested in being part of the IHR team.
We think you need these skills to ace Client Success and Events Manager (initial 13-month maternity cover in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success and Events Manager role. Highlight your experience in client success and event management, and show us how your skills align with what we're looking for.
Show Off Your Organisational Skills: Since this role requires exceptional organisational abilities, give us examples of how you've successfully managed multiple projects or events in the past. We want to see your knack for keeping everything on track!
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure there are no typos or errors. This reflects your attention to detail, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Jobster
✨Know Your Events Inside Out
Before the interview, dive deep into the types of events the company manages. Familiarise yourself with their past events and think about how you can contribute to their success. This shows your genuine interest and helps you stand out.
✨Showcase Your Client Success Skills
Prepare specific examples from your previous roles where you've successfully managed client relationships or events. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Organisational Prowess
Since this role requires exceptional organisational skills, be ready to discuss how you prioritise tasks and manage multiple projects. Consider sharing a time when you juggled several responsibilities and how you ensured everything ran smoothly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, upcoming events, or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
