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- Tasks: Lead a luxury skincare brand at Harrods, driving sales and delivering exceptional client experiences.
- Company: Join La Prairie, a prestigious skincare brand known for luxury and excellence.
- Benefits: Competitive salary, commission scheme, and 33 holiday days.
- Why this job: Be part of a high-profile role that shapes the future of luxury skincare.
- Qualifications: Strong leadership skills and a passion for luxury retail.
- Other info: Opportunity to work in a dynamic environment with a focus on personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about luxury retail and inspired by the world of prestige skincare? As a Business Manager for La Prairie, you will lead and grow an exceptional luxury brand at Harrods, London, including our Spa Treatment Room. This is a high-profile and strategically critical role, as Harrods represents 60% of our UK & Ireland business.
You will be responsible for leading a team of 11 Beauty and Spa professionals, driving commercial performance while delivering best-in-class client experiences. Through inspirational leadership, strong commercial acumen, and exceptional people management, you will ensure every customer interaction reflects the highest standards of luxury service and brand excellence. Your mission is to strengthen the position of La Prairie within the skincare categories, fully aligned to each brand’s strategic vision, values, and growth ambitions.
Key Accountabilities- Business Planning & Commercial Performance
- Deliver annual retail sales targets through strategic business planning and disciplined execution.
- Set, track, and review weekly sales targets, providing clear performance insights and action plans.
- Drive retail growth through tailored business plans, event strategies, and promotional activity, providing detailed bi-annual progress reviews.
- Identify and maximise new sales opportunities within brand and retail guidelines.
- Take full ownership of performance, providing senior management with high-quality weekly door reports, insights, and corrective actions.
- Lead the La Prairie Spa, optimising bookings, ROI, and treatment performance to exceed targets.
- Ensure stock accuracy, optimal stock age, tester management, and timely replenishment or corrective action.
- Proactively manage team absences to maintain full counter coverage and service standards.
- Maintain 100% compliance and accuracy across all reporting systems, including IPPOS and clienteling platforms.
- Team Leadership, Development & Performance
- Lead, coach, and develop a high-performing team of Beauty Consultants, Spa Consultants, and a Stock Controller, setting clear standards for performance, conduct, and service.
- Define and review the optimal team structure annually to align resourcing with sales targets and profitability.
- Build a motivated, results-driven culture where KPIs are consistently met or exceeded.
- Partner with the Retail Education Manager to analyse KPIs, identify skill gaps, and drive sell-out through targeted training and coaching.
- Implement company and brand strategy across all counters while fostering strong partnerships with Harrods management teams.
- Marketing, Merchandising & Brand Execution
- Ensure flawless execution of all in-store marketing initiatives in line with brand strategy and guidelines.
- Maintain exceptional merchandising standards, maximising the impact of visual assets, samples, and collateral.
- Uphold the prestige and luxury image of La Prairie through impeccable counter presentation and grooming standards.
- Store Relationships & Commercial Partnerships
- Conduct regular documented business meetings with department and store management to review performance, align on strategy, and plan promotional activity.
- Identify and leverage local commercial opportunities, including events, personal shopping, and additional retail space, to enhance brand visibility and drive sales.
In return, La Prairie offer a competitive salary and discretionary commission scheme, 33 holiday days.
Business Manager - Chantecaille in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager - Chantecaille in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury retail space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to current employees at La Prairie or Harrods. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching La Prairie’s brand values and recent initiatives. Show us you’re not just passionate about skincare but also understand what makes La Prairie stand out in the luxury market. Tailor your answers to reflect their mission and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! When you get that interview, you’ll want to clearly communicate your leadership style and how you’ve driven commercial performance in the past. Use specific examples that highlight your ability to lead a team and achieve sales targets – we love a good success story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the La Prairie team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Business Manager - Chantecaille in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury retail and skincare shine through. We want to see how inspired you are by the brand and the industry, so don’t hold back on sharing your enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Business Manager role. Highlight your leadership experience and commercial acumen, as these are key to us.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and qualifications. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at La Prairie.
How to prepare for a job interview at Jobster
✨Know Your Brand Inside Out
Before the interview, dive deep into La Prairie's history, values, and product offerings. Understand their position in the luxury skincare market and be ready to discuss how you can contribute to their growth at Harrods.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and develop team members, as this role requires strong people management skills to drive performance and maintain high service standards.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to retail and luxury brands. Be prepared to discuss how you would set, track, and achieve sales targets, and provide insights on how to improve commercial performance.
✨Demonstrate Your Commercial Acumen
Think about specific strategies you could implement to enhance La Prairie's presence at Harrods. Whether it's through tailored business plans or innovative marketing initiatives, show that you can think strategically and act decisively.
