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- Tasks: Build and manage a nationwide after-sales service network in the UK.
- Company: Chery Commercial Vehicles, a leader in innovative automotive solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by shaping after-sales services for a growing market.
- Qualifications: Experience in service management and strong leadership skills.
- Other info: Join a collaborative team focused on creating a sustainable service ecosystem.
The predicted salary is between 36000 - 60000 £ per year.
Building the UK After-Sales Service System. Develop and implement after-sales service strategies, processes, team structures, and governance mechanisms tailored for the UK market. Break down and localize the headquarters' service brand and strategy implementation elements. Translate core headquarters service brand indicators (e.g., Customer Satisfaction Index-CSI, Net Promoter Score-NPS, response time, transparency) into executable business pathways and operational manuals for the UK market.
Establish and manage a service network: design and implement a nationwide service partnership network in the UK to support sales expansion; oversee service provider recruitment, contract negotiations, and performance management.
Set up a parts storage and distribution system: build local parts warehouses and distribution channels to ensure rapid response for high-frequency parts, while optimizing inventory structure.
Provide systems, training, and business support: after the service network goes live, lead the deployment of CRM/after-sales systems, conduct personnel training, and offer operational support to ensure service providers quickly become operational.
Promote localization of consumable and wear-prone parts: drive local procurement and supply chain development for high-frequency wear-and-tear and maintenance parts to reduce costs and shorten delivery times.
Build a local service ecosystem: establish strategic partnerships with insurance companies, road rescue services, training institutions, technical service providers, and others to create a sustainable local service ecosystem.
After-sales Service Manager/售后服务经理 - 奇瑞商用车(安徽)有限公司 in London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-sales Service Manager/售后服务经理 - 奇瑞商用车(安徽)有限公司 in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that dream job!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your achievements and projects related to after-sales service management. This gives you an edge and makes it easier for employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its after-sales strategies. Be ready to discuss how you can contribute to building their service network and improving customer satisfaction. Tailor your answers to reflect their specific needs!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace After-sales Service Manager/售后服务经理 - 奇瑞商用车(安徽)有限公司 in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the After-sales Service Manager role. Highlight your experience in building service networks and managing teams, as this is key for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible, like improvements in customer satisfaction or efficiency, to catch our eye!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for after-sales service shines through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, make sure you research 奇瑞商用车 and understand their after-sales service strategies. Familiarise yourself with their core service brand indicators like Customer Satisfaction Index (CSI) and Net Promoter Score (NPS). This will show that you're genuinely interested and prepared.
✨Prepare Your Success Stories
Think of specific examples from your past experiences that demonstrate your ability to build and manage service networks or implement training systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's future plans for the UK market. Inquire about their current challenges in establishing a service network or how they measure success in after-sales service. This shows your engagement and strategic thinking.
✨Showcase Your Localisation Skills
Since the role involves localising service strategies, be ready to discuss how you would adapt headquarters' strategies for the UK market. Highlight any previous experience you have in localisation or working with diverse teams to demonstrate your capability.
