Adoptions Manager - Croudace Homes Limited in Letchworth

Croudace Homes is a family‑owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we’re committed to building high‑quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time. At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect & continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well‑being and work‑life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed—because when our people thrive, so does our business. We’re proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

Working as part of our Technical Team based in Letchworth, you will co‑ordinate and facilitate the timely adoption of development infrastructure to the relevant adopting authorities. Utilise and engage both Technical, Build and Commercial resource to obtain the necessary information, evidence, practical completion, remedial works and ultimately certification or vesting. To reduce the overrun bond fees and adoptions portfolio, aiming to obtain adoption well in advance of overrun fees being triggered.

What you’ll be doing:

• Establish and maintain the adoptions schedule, including the legacy portfolio and incorporate upcoming adoption projects.
• Flag and monitor bond overrun risks and set strategies to resolve and remove overrun projects with direction and agreement of the Technical Manager and Director.
• Manage communication with all stakeholders in the adoption process for highways, drainage, open space, utilities and any other relevant adoption/transfer process.
• Co‑ordinate internal or external resources to provide the required information as agreed with the adopting authorities.
• Understand and interpret drawings, schedules, testing, reports and surveys to ensure accurate and timely transfer of information.
• Attend, facilitate and chair where necessary any meetings, site visits, reviews, testing, road safety audits with the relevant authorities.

Skills & knowledge you’ll bring:

• Proven experience of working within Residential property or house builder sector experience.
• A construction‑related qualification (e.g., HNC, HND, NVQ Level 3+ in Site Supervision or Construction Management) is desirable.
• Familiarity with NHBC standards, building regulations, and health & safety legislation.
• Strong communication and interpersonal skills for working with the site team, contractors, and customers.
• Ability to organise and prioritise, and manage time constraints effectively.
• Attention to detail to ensure high‑quality finishes and compliance with specifications.
• IT literacy, including use of Microsoft Office and construction management software.
• Ability to manage subcontractors and site operatives effectively.

Why join Croudace:

• 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday.
• Generous Pension Scheme with up to 10% employer contribution.
• Discretionary bonus to recognise your performance and contribution.
• Wellbeing benefits: discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi‑annual health checks.
• Life assurance cover of up to 8x your annual salary.
• Up to three paid volunteer days each year to get involved in meaningful community projects.
• Training and development opportunities, including support for professional memberships and continued career progression.
• Enhanced Family Friendly leave options, recognising that starting or growing a family takes many forms.
• Vehicle allowance (role dependant) with free onsite parking and free electric car charging.
• Everything else: retail discount platform, free fruit in the office, monthly dress down Friday raising money for nominated charities, fund match for charity sponsorship and modern offices that facilitate collaborative working.