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- Tasks: Lead projects to enhance customer experience in new housing developments.
- Company: Harron Homes, a dynamic company focused on customer satisfaction.
- Benefits: Hands-on role with real impact and collaborative team environment.
- Why this job: Make a difference in customer journeys while developing your project management skills.
- Qualifications: Experience in new build homes and strong problem-solving abilities.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Project Manager - Yorkshire (6 months contract).
Have you worked on new housing developments? Or in customer care for a new-build company? Harron Homes are looking for a Customer Project Manager to join us on an exciting 6 month project focused on improving the customer experience. This is a hands-on role with real impact, giving you the opportunity to work closely with our teams and our customers.
Responsibilities
- Lead a key project addressing customer raised issues, ensuring that each concern is fully investigated, solutions are devised, and expectations are carefully managed.
- Deliver a smoother, more positive journey for customers while supporting teams in driving improvements across the business.
- Investigate and understand customer issues raised across our homes.
- Develop and implement practical solutions to address these issues.
- Manage customer expectations throughout the process, ensuring clear communication.
- Collaborate with internal teams to ensure alignment and smooth execution.
- Monitor progress and report on outcomes to senior leadership.
About You
- Experienced within New Build Homes, whether this be on Site, or within Customer Care department with a track record of delivering complex projects.
- Strong problem-solving skills and attention to detail.
- Excellent communication and stakeholder management skills.
- Customer-focused mindset with the ability to balance operational needs and customer satisfaction.
- Ability to work independently and drive results within a defined timeframe.
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion.
Customer Project Manager - HARRON HOMES LIMITED in Leeds employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Project Manager - HARRON HOMES LIMITED in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the housing development sector, especially those who work at Harron Homes. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by understanding Harron Homes' projects and values. Show us that you’re not just another candidate; demonstrate your passion for improving customer experiences in new builds.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life examples where you've tackled customer issues head-on. We want to see how you can bring that experience to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Harron Homes team.
We think you need these skills to ace Customer Project Manager - HARRON HOMES LIMITED in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Project Manager. Highlight your experience in new housing developments and customer care, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about improving customer experiences. Share specific examples of how you've tackled similar challenges in the past – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate them! Give us examples of how you've successfully managed customer issues and delivered solutions in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Jobster
✨Know Your Projects Inside Out
Before the interview, brush up on your experience with new housing developments. Be ready to discuss specific projects you've managed, the challenges you faced, and how you improved customer experiences. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about situations where you devised practical solutions and how you communicated these to stakeholders. This will demonstrate your ability to manage expectations and drive results.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in customer care and project management.
✨Align with Their Values
Research Harron Homes and their commitment to customer satisfaction. Be prepared to discuss how your values align with theirs and how you can contribute to creating a positive journey for customers. This shows you're not just looking for any job, but that you're genuinely interested in their mission.
