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For Companies At a Glance
- Tasks: Engage with members, coordinate travel plans, and provide exceptional customer service.
- Company: Exciting travel platform focused on creating memorable experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and help people create unforgettable travel memories.
- Qualifications: 2+ years in customer service, travel experience is a plus.
- Other info: Dynamic role with a focus on relationship-building and attention to detail.
The predicted salary is between 28800 - 43200 £ per year.
I'm working with a growing, experience-led travel platform who are looking for an Account Executive to join their team. This role blends customer service, member engagement, and travel coordination, perfect for someone who enjoys building relationships, staying organised, and creating genuinely memorable experiences for customers.
As the Account Executive, you'll become the go-to contact for members: guiding them through onboarding, supporting them with their travel plans, and keeping them engaged throughout their journey. You'll also maintain strong day-to-day relationships with travel suppliers, from securing exclusive member perks to ensuring smooth, accurate fulfilment.
There's a nice mix of service, sales awareness, and process ownership here, ideal for someone who loves people just as much as they love staying on top of the detail.
What You'll Be Doing- Convert prospective members by handling pre-sale enquiries across phone, chat and email.
- Deliver a warm, personalised welcome to every new member and maintain regular touchpoints throughout their membership.
- Profile travel preferences so you can reach out at the right times and keep members engaged and booking frequently.
- Act as the first point of contact for membership queries including billing, renewals and general support.
- Provide friendly, informed travel advice to members.
- Manage travel enquiries and support with both online and offline bookings, liaising with suppliers for any special requests.
- Ensure new bookings are confirmed, accurate and paid, with all pre-departure details checked.
- Follow up with members after their trip to make sure everything went smoothly and gather any feedback.
- At least 2 years' experience in a customer-focused role.
- Background in a travel agency or relevant travel/tourism education is a real advantage.
- Confident, outgoing and naturally sales-orientated in your approach.
- Highly organised with a structured methodical way of working.
- Strong interpersonal skills.
- Excellent written communication and high attention to detail.
Account Executive in Leeds employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how your experience aligns with the role of Account Executive. Be ready to share specific examples of how you've built relationships and provided excellent customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After any interviews or chats, send a quick thank-you note. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Executive in Leeds
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for travel and customer service.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-focused roles, especially if you've worked in travel. We love seeing how your background aligns with what we do, so be specific about your achievements and skills!
Attention to Detail is Key: As an Account Executive, you'll need to be super organised. Double-check your application for any typos or errors before hitting send. A polished application shows us you pay attention to the details, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, make sure you research the travel platform thoroughly. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Account Executive, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your ability to connect with people and create memorable experiences.
✨Be Organised and Detail-Oriented
Since the role requires a structured approach, demonstrate your organisational skills during the interview. Bring a notebook with questions and notes, and be ready to discuss how you manage multiple tasks while keeping everything on track.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, how success is measured, or what challenges the company currently faces. This shows you're thinking ahead and are genuinely interested in contributing.
