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For Companies At a Glance
- Tasks: Support customers with empathy and professionalism during critical moments.
- Company: ESP Utilities Group Ltd, a supportive and inclusive team.
- Benefits: 26 days holiday, private medical insurance, and exclusive discounts.
- Why this job: Make a meaningful impact on customers' lives while developing your skills.
- Qualifications: Excellent communication skills and a proactive approach to problem-solving.
- Other info: Opportunities for growth and a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you passionate about delivering exceptional customer service and making a real difference during critical moments? We’re looking for a Customer Service Representative to join our dynamic team and help us support our customers with empathy, efficiency, and professionalism.
Responsibilities
- Handle customer inquiries via phone and email with clarity and care.
- Maintain and update customer records in our core system.
- Proactively contact vulnerable customers during power loss events to offer support.
- Accurately log all customer interactions and service updates.
- Liaise with sub-contractors and customers to coordinate delivery of sub-contracted works.
- Manage compensation payments in line with industry standards for customers affected by power outages.
- Take ownership of service-related issues, resolving them confidently and professionally.
- Demonstrate empathy and understanding in challenging customer situations.
- Assist in preparing regularly scheduled reports.
- Ensure all enquiries are handled in accordance with relevant legislation, regulations, and customer care standards.
- Provide administrative support throughout the asset adoption process.
What We’re Looking For
- Has excellent communication and interpersonal skills.
- Is highly organised and detail-oriented.
- Can work independently and as part of a team.
- Is confident using customer service systems and Microsoft Office tools.
- Has a proactive approach to problem-solving and customer care.
Why Join Us?
- Be part of a supportive and inclusive team.
- Make a meaningful impact on customers’ lives.
- Enjoy opportunities for growth and development.
- Work in a role where your empathy and professionalism truly matter.
Benefits
- Holidays: 26 days, rising to 27 after 3 years and 28 after 5 years.
- Opportunity to buy/sell up to 3 days per year.
- Bonus
- Enhanced Pension
- Private Medical Insurance
- Life insurance
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
Customer Service Representative - ESP Utilities Group Ltd in Leatherhead employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - ESP Utilities Group Ltd in Leatherhead
✨Tip Number 1
Get to know the company! Research ESP Utilities Group Ltd and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at ESP Utilities Group Ltd. Plus, it shows your proactive approach!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Representative - ESP Utilities Group Ltd in Leatherhead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make a real difference in critical moments, so share any relevant experiences that highlight your empathy and professionalism.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and structure your thoughts logically. We appreciate applicants who can communicate effectively, just like we do with our customers!
Highlight Relevant Skills: Don’t forget to showcase your excellent communication and organisational skills. Mention any experience with customer service systems or Microsoft Office tools, as these are key to helping us support our customers efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team!
How to prepare for a job interview at Jobster
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle inquiries with empathy and professionalism, as these are crucial for the role. Be ready to share examples of how you've successfully resolved customer issues in the past.
✨Familiarise Yourself with the Company
Research ESP Utilities Group Ltd and their approach to customer service. Knowing their values and recent initiatives will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations, especially during power loss events. Think of scenarios where you demonstrated empathy and problem-solving skills. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Organisational Skills
As a Customer Service Representative, being organised is key. Prepare to discuss how you manage your time and keep track of customer interactions. Mention any tools or systems you’ve used to stay organised, as this will highlight your suitability for the role.
