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For Companies At a Glance
- Tasks: Lead a dynamic support team and ensure smooth operation of core business systems.
- Company: Join ZEDRA, a forward-thinking company focused on technology and teamwork.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by improving systems and helping teams thrive.
- Qualifications: ITIL qualified with strong experience in IT service management and team leadership.
- Other info: Work in a diverse environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
ZEDRA seeks a leader who enjoys managing people and technology, ensuring our core systems run smoothly every day. In this role, you will guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you are ITIL-qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career.
Key Accountabilities
- Responsible for delivery of timely, effective support provided by the BST to business stakeholders via the helpdesk.
- Daily monitoring of production services.
- First line issue analysis and intra team escalation.
- Workload balancing for the BST.
- Timely provision of service requests.
- Key relationship management.
- Attend Service Delivery sessions with key jurisdictional and group stakeholders to ensure support standards are maintained.
- Be responsible for the relationships with key Business Application vendors, attending regular meetings and escalating issues as required.
- BST staff management.
- Perform weekly 1:1 sessions to ensure team members are fulfilling their job roles.
- Create, monitor and implement training and personal development plans to ensure that the team is capable of providing the required levels of support.
- Own the annual performance review process in line with ZEDRA procedures.
- Input into and with the Head of Business Systems manage the Continual Improvement (CIP) pipeline of works and staff allocation, including incremental changes to existing systems and processes.
- Creation of new processes / adoption of new functionality (where the scope falls below the threshold of a formal project).
- Provide routine KPIs from the helpdesk to the Head of Business Systems as required to support senior management reporting.
- Represent the BST on the Change Authority Board (CAB); responsibilities include acting as Change Manager for the team's proposed changes and promoting best practice for Change Management within the team.
- Ensure changes are progressed and updated, ensuring ZEDRA procedure adherence including the correct use of test environments in line with best practice.
- Ensure that the Group Technology knowledgebase is maintained for BST related items, including technical support guides and end user documentation.
- Work with the Head of Business Systems & Program Managers Office to assist with Business Systems resource allocation to project work, ensuring that Service Delivery is maintained.
Knowledge And Experience
- Proficient in ITSM with demonstrable experience running a support team.
- Strong managerial experience – focused on growing team members.
- Demonstrable knowledge of business systems in an enterprise environment.
- Knowledge of ZEDRA's core ERP system NavOne (Business Central) would be an advantage.
- Ability to learn and apply new technologies or concepts quickly.
- Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI.
Base Requirements
- University degree or have IT related qualifications.
- ITIL Qualified.
- Qualified candidates must have a minimum of 7 years' experience working in a similar role.
- Experience working and managing personnel in multiple jurisdictions and a mixture of cultures.
- Effective communicator – Ability to communicate with non-IT staff at all levels.
- Strong written and verbal communication skills in English; other languages are an advantage.
For more information or to request a copy of the full job description, please email recruitment@zedra.com.
Business Systems Support Manager in Knutsford employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Manager in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about our skills and experiences in a way that resonates with the interviewer.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the position and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the right choice!
We think you need these skills to ace Business Systems Support Manager in Knutsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Support Manager. Highlight your IT service management experience and any relevant qualifications, like ITIL. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for managing teams and technology. Tell us why you’re excited about this role and how you can contribute to our success at ZEDRA.
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Whether it’s improving support processes or enhancing team performance, we love to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobster
✨Know Your Systems
Make sure you have a solid understanding of the business systems relevant to the role, especially ZEDRA's core ERP system, NavOne. Brush up on IT service management principles and be ready to discuss how you've successfully managed support teams in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your managerial experience and how you've helped team members grow. Think about specific instances where you've balanced workloads or implemented training plans, as these will resonate well with the interviewers.
✨Build Relationships
Since relationship management is key in this role, come prepared to discuss how you've built strong connections with stakeholders and vendors in previous positions. Share stories that demonstrate your ability to communicate effectively with both technical and non-technical staff.
✨Emphasise Continuous Improvement
Be ready to talk about your approach to continual improvement processes. Discuss any past experiences where you've identified areas for enhancement within business systems and how you implemented changes, ensuring adherence to best practices.
