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For Companies At a Glance
- Tasks: Provide top-notch engineering support and maintain machine performance for customers.
- Company: GTS Group Ltd, a leader in special purpose machinery.
- Benefits: Competitive salary, private medical insurance, and additional leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Mechanical or electrical qualification and experience with electro-mechanical equipment.
- Other info: Enjoy a supportive work environment with opportunities for growth.
The predicted salary is between 38000 - 42000 £ per year.
Overview
Role: Service Engineer – Special Purpose Machinery
Location: Kilmarnock
Salary: £38,000 per annum (includes shift allowance)
Working Hours: Monday to Friday, Day Shift
This role is customer-facing and requires a strong technical background, excellent communication skills, and a commitment to delivering high-quality service. The successful candidate will be responsible for maintaining and improving machine performance, ensuring minimal downtime, and delivering a professional engineering service that meets or exceeds customer expectations.
Responsibilities
- Deliver professional on-site engineering support to customers
- Ensure equipment performance meets agreed service levels
- Carry out corrective, planned, and preventative maintenance in line with OEM requirements
- Diagnose and resolve breakdowns efficiently, aiming for first-time fixes
- Maintain high levels of customer satisfaction through daily interaction and support
- Adhere to all Health & Safety regulations and company procedures
- Identify opportunities for improvement and innovation
- Manage spare parts usage and maintain accurate stock and service records
- Ensure tools and equipment are maintained in safe, working order
Qualifications
- Mechanical or Electrical qualification (Degree, Diploma, or equivalent experience preferred)
- Proven experience with electro-mechanical equipment (packaging or document handling equipment advantageous)
- Mechanical knowledge (minimum 1 year required)
- Electrical experience (preferred)
- Experience in a customer-facing engineering role
Benefits
- Company pension
- Private medical & dental insurance
- Life insurance
- Health & wellbeing programme
- Additional leave entitlement
Service Engineer - GTS Group Ltd in Kilmarnock employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - GTS Group Ltd in Kilmarnock
✨Tip Number 1
Get to know the company! Research GTS Group Ltd and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role requires a strong technical background, brush up on your mechanical and electrical knowledge. Be ready to discuss specific experiences where you've solved problems or improved machine performance.
✨Tip Number 3
Show off your communication skills! As a customer-facing role, it's crucial to demonstrate how you can effectively interact with clients. Prepare examples of how you've maintained high customer satisfaction in previous roles.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets noticed and shows your enthusiasm for the position.
We think you need these skills to ace Service Engineer - GTS Group Ltd in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Service Engineer role. We want to see how your background aligns with the responsibilities listed in the job description, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you for it. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Customer Interaction Skills: Since this role is customer-facing, make sure to highlight any experience you have in dealing with clients or customers. We want to know how you’ve maintained high levels of customer satisfaction in the past, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical knowledge, especially related to electro-mechanical equipment. Be ready to discuss specific examples from your experience that showcase your technical skills and how you've tackled challenges in the past.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining complex technical concepts in simple terms. Think of scenarios where you've had to communicate effectively with customers or team members, and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've diagnosed and resolved breakdowns in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you achieved first-time fixes and improved machine performance.
✨Emphasise Safety and Compliance
Familiarise yourself with Health & Safety regulations relevant to the role. Be ready to talk about how you've adhered to safety protocols in past positions and how you ensure that tools and equipment are maintained safely and effectively.
