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- Tasks: Lead IT projects, manage requirements, and ensure quality across multiple platforms.
- Company: Join Fortidia UK, a key player in shipping and logistics with innovative tech solutions.
- Benefits: Enjoy hybrid work, a competitive salary, and a bonus scheme, plus a company pension.
- Why this job: Be part of a dynamic team driving technology that impacts thousands of customers and partners.
- Qualifications: 7+ years in IT roles, strong Agile/Scrum knowledge, and excellent stakeholder management skills required.
- Other info: This role involves mentoring and collaboration with various teams across the UK.
The predicted salary is between 34000 - 46000 ÂŁ per year.
Information Technology Project Coordinator – Studentjob.co.uk
Jobster Accrington, England, United Kingdom
Information Technology Project Coordinator – Studentjob.co.uk
Jobster Accrington, England, United Kingdom
1 day ago Be among the first 25 applicants
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Fortidia UK supports three prominent franchise brands within the shipping and logistics sector: MBE UK, Pack & Send UK, and World Options UK. Each brand operates its own distinct technology stack, resulting in a rich and intricate IT landscape. This infrastructure is critical, underpinning mission-critical shipping solutions for thousands of customers and franchise partners across the UK.
Role Purpose
The IT Business Partner & Governance Lead serves as the primary interface between our UK franchise partners, key business stakeholders, and the regional IT organisation. This pivotal role is responsible for translating evolving business requirements into actionable technology initiatives. A core focus will be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA.
Key Responsibilities
- Requirements Management:
- Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units.
- Translate approved requirements into clear user stories, detailed acceptance criteria, and well-defined delivery plans within Jira/Confluence.
- Portfolio & Road-map Planning:
- Build and maintain a consolidated UK IT demand portfolio, strategically balancing new initiatives, essential technical debt reduction, and business-as-usual (BAU) activities.
- Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI.
- Governance & Quality Assurance:
- Define, implement, and embed robust standards for change management, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms.
- Chair Change Advisory Board (CAB) meetings, rigorously tracking compliance metrics and driving necessary remediation actions.
- Service & Support Excellence:
- Lead the continuous improvement programme for the Help Desk function in close partnership with the UK IT Manager.
- Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis.
- Stakeholder Engagement & Communication:
- Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads.
- Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team.
- Financial & Outcome Focus:
- Develop compelling ROI models for proposed technology initiatives; diligently track benefits realisation (e.g., revenue uplift, cost avoidance, contribution to EBITDA).
- Champion a culture of value delivery and agile experimentation within the UK context.
- Team Leadership & Collaboration:
- Mentor Help Desk analysts and junior business analysts within the UK team.
- Coordinate effectively with third-party developers, architects, and product owners supporting the UK operations.
Key Relationships
- VP of IT – EMEA
- UK Country Manager
- UK IT Manager & Help Desk Team
- Development partners (internal & external) supporting UK systems
- UK Franchise partners & store owners
Skills & Experience
- Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK.
- Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience in e-commerce, shipping, or logistics is highly advantageous).
- Strong practical knowledge of Agile/Scrum methodologies, effective backlog management, proficient use of Jira/Confluence, understanding of API concepts, and awareness of UX/UI best practices.
- Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation.
- Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure.
- Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales performance, margin improvement, EBITDA contribution).
Education & Certifications
- Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
- Desirable: Relevant certifications such as Agile/Scrum (e.g., PSM, CSM), ITIL, Prince2, security certifications (e.g., CISSP), or ISO 27001 awareness.
Key Performance Indicators (KPIs)
- Project delivery performance (on-time/on-budget %)
- CSAT/NPS for franchise technology support services
- Release defect escape rate
- Portfolio ROI achievement vs. Forecast
- IT Governance compliance score
Work Environment & Travel
This is a hybrid role, requiring typically 3 days per week in the Accrington office. Regular visits to franchise sites located across the UK will be necessary.
Fortidia Values
Customer Centricity
- Accountability
- Agility
- Collaboration
- Innovation
Job Type: Full-time
Pay: ÂŁ40,000.00-ÂŁ50,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company pension
- On-site parking
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Accrington BB5 5HY
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Information Technology Project Coordinator
Information Technology Project Coordinator – Studentjob.co.uk
Accrington, England, United Kingdom 4 hours ago
Manchester, England, United Kingdom 2 weeks ago
IT Systems Project Manager – Manufacturing/ERP/WMS
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Information Technology Project Coordinator - Studentjob.co.uk employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Project Coordinator - Studentjob.co.uk
✨Tip Number 1
Familiarise yourself with Agile and Scrum methodologies, as these are crucial for the role. Consider joining local meetups or online forums to discuss best practices and gain insights from others in the field.
✨Tip Number 2
Network with professionals in the shipping and logistics sector. Attend industry events or webinars to connect with potential colleagues and learn more about the specific challenges they face, which can help you tailor your approach.
✨Tip Number 3
Brush up on your Jira and Confluence skills, as these tools are essential for managing projects effectively. You might find online courses or tutorials that can help you become more proficient before applying.
✨Tip Number 4
Prepare to discuss how you've linked technology initiatives to commercial KPIs in past roles. Think of specific examples where your contributions led to measurable improvements, as this will demonstrate your value to potential employers.
We think you need these skills to ace Information Technology Project Coordinator - Studentjob.co.uk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT project coordination, business analysis, and governance. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the role and how your skills align with the company's needs. Mention your experience with Agile methodologies and any relevant certifications to stand out.
Showcase Your Achievements: When detailing your work experience, focus on quantifiable achievements. For example, mention specific projects where you improved processes or delivered technology initiatives that positively impacted revenue or efficiency.
Proofread and Edit: Before submitting your application, carefully proofread your documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jobster
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities such as requirements management, portfolio planning, and IT governance. This will help you articulate how your experience aligns with what they are looking for.
✨Showcase Your Technical Knowledge
Given the technical nature of the role, be prepared to discuss your experience with Agile methodologies, Jira/Confluence, and IT governance frameworks. Highlight specific projects where you've successfully implemented these skills, as this will demonstrate your capability to handle the complexities of the position.
✨Prepare for Stakeholder Engagement Questions
Since stakeholder management is crucial for this role, think of examples where you've effectively communicated with various stakeholders. Be ready to discuss how you’ve built relationships and facilitated discussions that led to successful project outcomes.
✨Demonstrate Your Analytical Skills
The role requires a strong analytical mindset, so prepare to discuss how you've linked technology initiatives to commercial KPIs in past roles. Use specific metrics or outcomes to illustrate your points, showing that you can drive value through technology.