Air Conditioning/Chiller Engineer - Mitsubishi Electric in Hatfield

About Us

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Role summary

The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem‑solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required.

Skills / Responsibilities

• Attend planned site visits and resolve customer issues.
• Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
• Provide on‑site advice to the customer related to technical installation and/or service issues.
• Document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
• Capture information electronically in real time, submitting instantly to the regional service office to enhance efficiency and customer service.
• Assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
• Act as a technical ‘on‑the‑job’ coach for less experienced service team members where relevant.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
• Build and maintain a good working relationship with the regional Service Coordinators and understand their challenges and requirements.
• Seek clarification and technical support where needed and escape issues as appropriate.
• Commission and start‑up systems in line with defined regulations, standards and processes.
• Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and practically apply this information to resolve site issues.
• Work at a high level of customer service, ensuring the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.

Experience Required

• Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F‑Gas & ODS Regulations: Category 1 (C&G).
• IOSH or equivalent safety qualification.
• Industry time served qualification.
• Competent in water chillers and heat pumps, remedial work and commissioning.
• Fault‑finding and diagnostic skills.
• Good communication skills (written and verbal).
• Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning.
• IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.
• Personal attributes: self‑motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.

Benefits

• Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.