Operations Manager - Little\'s Chauffeur Drive in Glasgow

Eden Scott is delighted to be working with Little’s, Scotland’s largest chauffeur drive operator, with over forty luxury cars in their fleet, and bases in Glasgow, Edinburgh and Aberdeen. Little’s is a second-generation family business, and despite their huge growth over five decades, those traditional values are still at the core of everything they do. They offer a friendly, welcoming, and inclusive workplace, truly value each and every one of their team, and have a commitment to leaving a lasting legacy for their people and the environment.

Values

• We are Tenacious and Resilient: We tackle challenges head-on and persist until we achieve our goals.
• We are Collaborative and Innovative: We work together to find creative solutions and continuously improve our services.
• We are Respectful and Always Do the Right Thing: We operate with integrity and treat everyone with respect.
• We are loyal: We build lasting relationships with our clients, colleagues, and partners.
• We go the Extra Mile: We strive to exceed expectations in everything we do.

What’s the role

Little’s have an exciting opportunity for two Operations Managers to join the team in their Glasgow Head Office. These roles will support the effective day-to-day running of their Reservations and Dispatch function. Working as part of the Operations team and reporting into a Company Director, these roles are responsible for ensuring the smooth delivery of bookings and journeys during their shift, supporting a team of Reservations and Dispatch Executives, and maintaining the high service standards their clients expect. This is a hands-on operational management role, suited to individuals who are confident managing people, processes and real-time operational challenges within a busy, service-led environment.

Each Operations Manager will take responsibility for the Reservations and Dispatch operation during their shift, working on a 4 on / 4 off rotation. The core operational office hours are 08:00 to 20:00, during which you will be the most senior operational contact on site. You will manage workflow, oversee booking accuracy, support the allocation of chauffeurs and vehicles, and ensure issues are resolved calmly and professionally as they arise. Working closely with your fellow Operations Manager, you will ensure consistency of approach and continuity of service across the operation. This role focuses on excellent operational control, people management and service delivery, rather than strategic leadership or business-wide decision making.

Skills and experience required

We are looking for experienced operational managers who are comfortable managing people and processes in a fast-paced service environment. You may come from chauffeur services, transport, logistics, aviation or hospitality. This role is suited to someone who takes pride in running a tight operation, supporting their team effectively, and maintaining high standards.

What You’ll Bring

• Proven experience managing teams in an operational environment
• Strong organisational skills and attention to detail
• Calm, practical decision-making under pressure
• Professional communication skills and confidence dealing with clients
• A reliable, measured management style
• The ability to work collaboratively within an established management structure
• A consistent, hands-on approach to operational management

Salary and benefits

Excellent salary £42,000 - £48,000 dependent on experience is on offer plus various company benefits including a profit share and Christmas bonus.

Apply

Apply Now: Eden Scott is dealing exclusively with Little’s on this vacancy. Little's Chauffeur Drive is an equal-opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. For an informal chat please call Sally Rae at Eden Scott: 07776 662506 or email sally.rae@edenscott.com. Closing Date for CVs is 5pm on Wednesday 4th February 2026. Interviews: 10th and 11th February at their Glasgow office.