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- Tasks: Provide top-notch IT support and resolve issues on-site for our clients.
- Company: Join Tailor Made Technologies, a fast-growing and award-winning tech company.
- Benefits: Enjoy a competitive salary, training opportunities, and 25 days holiday plus bank holidays.
- Why this job: Be the face of our company and make a real difference in customer experience.
- Qualifications: Experience with service desk systems and IT support; networking skills are a plus.
- Other info: Dynamic team environment with clear career development paths and supportive colleagues.
The predicted salary is between 13 - 16 £ per hour.
We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Segensworth at one of our key customers. This role will involve being the onsite contact for the customer, bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our client’s site 5 days a week, which will also include a weekly visit to one of their sites in Farnborough.
Responsibilities
- Providing outstanding customer care and support through efficient ticket management.
- Providing first response fixes, resolving incidents and requests or escalating when necessary.
- Managing working queues and prioritising events complying with SLA’s.
- Supporting the service desk and working efficiently and productively to ensure an excellent customer experience.
All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.
Skills
- Experience with a service desk ticketing system.
- If you have experience in any of the below, we’d like to hear from you (not all required):
- Windows Desktops configuration and support experience.
- Windows Server configuration and support experience.
- Office 365 support experience.
- Microsoft Exchange configuration and support experience.
- Active Directory configuration and administration.
- VMware support experience.
- Citrix support experience.
- Strong networking skills.
- ITIL knowledge.
Who are Tailor Made Technologies?
Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an award‑winning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us you will be part of our forward‑thinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.
Benefits of working for Tailor Made Technologies
- A competitive salary.
- Training opportunities set out with a clear training structure.
- Progressive working environment with access to voice your opinions to decision makers.
- 25 days holiday plus bank holidays.
- Birthday day.
- Flexi Health plan cover.
- IT Purchasing Scheme.
- Company Pension.
Site Based 2nd Line IT Engineer - Studentjob.co.uk in Fareham employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Based 2nd Line IT Engineer - Studentjob.co.uk in Fareham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Tailor Made Technologies or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service experience. Think of real-life examples where you’ve solved IT issues or provided excellent support – these stories will make you stand out!
✨Tip Number 3
Don’t forget to research Tailor Made Technologies! Knowing their values, services, and recent projects can help you tailor your responses during the interview and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Tailor Made Technologies.
We think you need these skills to ace Site Based 2nd Line IT Engineer - Studentjob.co.uk in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with service desk ticketing systems and any IT support roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT and how you can bring your customer care skills to our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: If you've got experience with Windows, Office 365, or any of the other tech mentioned in the job description, make sure to mention it! We want to know what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jobster
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Desktops, Office 365, and Active Directory. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past.
✨Show Off Your Customer Service Skills
Since you'll be the face of the company, it's crucial to demonstrate your customer care abilities. Prepare examples of how you've handled difficult situations or provided exceptional support in previous roles.
✨Familiarise Yourself with the Company
Do a bit of homework on Tailor Made Technologies. Understand their values, services, and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, and training opportunities. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
