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- Tasks: Provide top-notch IT support and resolve issues on-site for our key customer.
- Company: Join Tailor Made Technologies, a fast-growing and award-winning tech company.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a clear training structure.
- Why this job: Be the face of our company and make a real impact in IT support.
- Qualifications: Experience with service desk systems and a passion for IT support.
- Other info: Dynamic team environment with excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Segensworth at one of our key customers. This role will involve being the onsite contact for the customer, bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our client's site 5 days a week, which will also include a weekly visit to one of their sites in Farnborough.
Responsibilities
- Providing outstanding customer care and support through efficient ticket management
- Providing first response fixes, resolving incidents and requests or escalating when necessary
- Managing working queues and prioritising events
- Complying with SLAs
- Supporting the service desk and working efficiently and productively to ensure an excellent customer experience
All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.
Skills
- Experience with a service desk ticketing system
- If you have experience in any of the below, weâd like to hear from you (not all required):
- Windows Desktops configuration and support experience
- Windows Server configuration and support experience
- Office 365 support experience
- Microsoft Exchange configuration and support experience
- Active Directory configuration and administration
- VMware support experience
- Citrix support experience
- Strong networking skills
- ITIL knowledge
Who are Tailor Made Technologies?
Tailor Made Technologies are a fast-growing technology company based in Whiteley, located on the outskirts of Fareham. We are an awardâwinning Managed Service Provider servicing the UK and Europe. At TMT we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years. When you join us you will be part of our forwardâthinking team, where you will be supported by not only your manager and the leadership team but your colleagues as well. We at Tailor Made Technologies will give you everything you will need to develop your career with us.
Benefits of working for Tailor Made Technologies
- A competitive salary.
- Training opportunities set out with a clear training structure.
- Progressive working environment with access to voice your opinions to decision makers.
- 25 days holiday plus bank holidays.
- Birthday day.
- Flexi Health plan cover.
- IT Purchasing Scheme.
- Company Pension.
Site Based 2nd Line IT Engineer in Fareham employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Site Based 2nd Line IT Engineer in Fareham
â¨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tailor Made Technologies. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your customer service skills! As a 2nd Line IT Engineer, you'll be the face of the company. Think about scenarios where you've provided excellent support or resolved issues effectively. Be ready to share these experiences during your interview to demonstrate your approachability and problem-solving skills.
â¨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Windows, Office 365, and networking. You might get asked about specific troubleshooting steps or how you would handle certain IT issues. Being well-prepared will show that youâre not just a people person but also technically savvy.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a nice touch that can set you apart from other candidates. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Site Based 2nd Line IT Engineer in Fareham
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your relevant IT experience, especially with service desk systems and any specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your customer service skills will make you a great fit for our team. We love seeing personality in applications!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. Weâre looking for someone who can think on their feet and provide efficient solutions, so donât hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets into the right hands. Plus, it shows us youâre keen on joining our team at Tailor Made Technologies!
How to prepare for a job interview at Jobster
â¨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Desktops, Office 365, and Active Directory. Be ready to discuss your experience with these systems and how you've used them to solve problems in the past.
â¨Showcase Your Customer Service Skills
As a Site Based 2nd Line IT Engineer, you'll be the face of the company. Prepare examples of how you've provided outstanding customer care in previous roles. Think about specific situations where you turned a frustrated customer into a satisfied one.
â¨Familiarise Yourself with Their Environment
Research Tailor Made Technologies and their clients. Understanding their services and the industries they operate in will help you tailor your answers and show that you're genuinely interested in the role.
â¨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT issues or customer interactions. Practice articulating your thought process clearly and concisely, demonstrating your problem-solving skills and ability to prioritise tasks effectively.
