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For Companies At a Glance
- Tasks: Provide onsite IT support, resolve incidents, and manage service tickets for customers.
- Company: Leading technology company with a focus on customer satisfaction.
- Benefits: Excellent career development opportunities and a supportive team environment.
- Why this job: Join a dynamic team and enhance your IT skills while helping customers.
- Qualifications: Experience with Windows configurations, Active Directory, and service desk systems.
- Other info: Great opportunity for growth in the tech industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company is seeking an experienced Site Based 2nd Line IT Engineer to provide onsite IT support to customers in Fareham. The role involves resolving incidents, managing service tickets, and ensuring a strong customer experience.
Candidates should have experience with:
- Windows configurations
- Active Directory
- Service desk systems
This position provides excellent career development opportunities and a supportive team environment.
Onsite 2nd Line IT Engineer – Customer-Facing Support in Fareham employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite 2nd Line IT Engineer – Customer-Facing Support in Fareham
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Fareham. It's a great way to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. It’s a fantastic way to demonstrate your expertise in Windows configurations and Active Directory.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer support scenarios. We want you to shine when discussing how you handle service tickets and resolve incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Onsite 2nd Line IT Engineer – Customer-Facing Support in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows configurations, Active Directory, and service desk systems. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite 2nd Line IT Engineer role. Share specific examples of how you've provided excellent customer support in the past – we love a good story!
Showcase Your Problem-Solving Skills: In this role, resolving incidents is key. When writing your application, include examples of how you've tackled tricky IT issues before. We’re looking for candidates who can think on their feet and keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jobster
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows configurations and Active Directory. Be ready to discuss specific scenarios where you've resolved technical issues, as this will show your hands-on experience and problem-solving skills.
✨Customer Service is Key
Since this role is customer-facing, prepare examples that highlight your ability to communicate effectively with clients. Think about times when you turned a negative experience into a positive one, as this will demonstrate your commitment to customer satisfaction.
✨Familiarise Yourself with Service Desk Systems
Get comfortable with the service desk systems mentioned in the job description. If you have experience with specific tools, be ready to talk about how you've used them to manage service tickets efficiently and improve response times.
✨Show Enthusiasm for Career Development
This position offers excellent career development opportunities, so express your eagerness to grow within the company. Share your long-term goals and how you see yourself contributing to the team and the organisation's success.
