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For Companies At a Glance
- Tasks: Be the friendly voice guiding families through Kidswell Health services and bookings.
- Company: Join Kidswell Health, a supportive and caring remote team.
- Benefits: Flexible hours, remote work, and a chance to make a real difference.
- Why this job: Help families find the right care for their children in a compassionate way.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Opportunity to grow in a dynamic healthcare environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Place of Work: Remote (with occasional in‑clinic meetings if possible)
Reports to: Clinic Manager / Operations Lead
Hours: Part‑time or full‑time; flexible
About The Role
This role is the first touchpoint for families reaching out to Kidswell Health. You will respond to enquiries across all channels, guide parents through service options, perform light triage, and convert enquiries into the right appointments. The tone is supportive, empathetic, and reassuring — never pushy.
Enquiry Handling & Triage
- Respond promptly to enquiries via phone, email, WhatsApp, forms, and social media.
- Provide clear, empathetic guidance about Kidswell Health services.
- Ask gentle triage questions to understand each child’s needs.
- Match families to the correct clinician and appointment type.
Bookings & Conversion
- Convert warm enquiries into appointments through timely follow‑up.
- Explain pricing, availability, and what to expect before the appointment.
- Manage waitlists and proactively offer cancellations or earlier slots.
- Track conversion metrics (enquiries → bookings) and highlight trends.
Administrative Duties
- Accurately enter patient details and triage notes into Semble.
- Ensuring families have made payment prior to the appointment.
- Coordinate paperwork before appointments (consent forms, questionnaires).
- Generate follow‑up tasks for the in‑clinic team for day‑of preparation.
Essential Skills & Experience
- Strong communication and customer‑care skills.
- Comfortable having warm, helpful, semi‑structured triage conversations.
- Excellent organisation and follow‑up discipline.
- Familiarity with bookings/CRM/clinic software (Semble, Hubspot or similar).
Desirable
- Experience in a healthcare, family‑services, or call‑centre environment.
- Understanding of paediatric healthcare.
- Ability to work flexible hours.
Family Enquiries & Bookings Coordinator (Remote) - Kidswell Health employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Enquiries & Bookings Coordinator (Remote) - Kidswell Health
✨Tip Number 1
Make sure to research Kidswell Health and understand their services inside out. This way, when you get the chance to chat with them, you can show off your knowledge and passion for what they do!
✨Tip Number 2
Practice your communication skills! Since this role is all about being supportive and empathetic, try role-playing with a friend or family member. Get comfortable with guiding parents through service options and asking those gentle triage questions.
✨Tip Number 3
When you get an interview, think about how you can demonstrate your organisational skills. Maybe share examples of how you've managed bookings or followed up on enquiries in previous roles. Show them you can keep everything running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team at Kidswell Health. Good luck!
We think you need these skills to ace Family Enquiries & Bookings Coordinator (Remote) - Kidswell Health
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your supportive and empathetic side. Since you'll be the first point of contact for families, it's crucial to convey that you understand their needs and can provide reassurance.
Be Clear and Concise: When detailing your experience, keep it straightforward. Highlight your communication skills and any relevant experience in customer care or healthcare. We want to see how you can guide parents through their options without overwhelming them.
Highlight Your Organisational Skills: Mention any experience you have with managing bookings or using CRM software. We love a candidate who can juggle multiple tasks while keeping everything organised, especially in a remote setting!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, take some time to research Kidswell Health. Understand their services, values, and the kind of support they provide to families. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Practice Empathetic Communication
Since the role requires a supportive and reassuring tone, practice how you would respond to enquiries. Role-play with a friend or family member, focusing on being warm and empathetic while guiding them through service options. This will help you feel more comfortable during the actual interview.
✨Prepare for Triage Scenarios
Think about potential triage questions you might ask parents to understand their child's needs better. Prepare a few examples of how you would handle different scenarios. This shows that you can think on your feet and are ready to provide the right support.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and keep track of tasks. Mention any tools or methods you use to stay organised, especially if you have experience with CRM or clinic software. Highlighting your follow-up discipline will demonstrate that you can handle the administrative side of the role effectively.
