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- Tasks: Manage live chat conversations and convert enquiries into sales.
- Company: Established FCA-regulated organisation with a performance-driven culture.
- Benefits: £25,396.80 base salary plus uncapped commission and hybrid working options.
- Why this job: Join a fast-paced team and develop your sales skills in a dynamic environment.
- Qualifications: Experience in webchat or digital sales, strong multitasking and resilience.
- Other info: Immediate start available with structured training and career growth opportunities.
The predicted salary is between 20300 - 26800 £ per year.
£25,396.80 BASIC SALARY PLUS UNCAPPED COMMISSION | HYBRID AFTER PROBATION | EXETER. Our client is a well-established, FCA-regulated organisation operating within a highly structured and performance-driven environment. With a strong focus on compliance, process excellence and commercial results, they provide a fast-paced workplace where motivated individuals can build long-term careers within sales.
We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. This is a webchat role. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conversations. Success in this role comes from pace, resilience, strong sales ability and confidence working to clear KPIs in a fully tracked environment. Hybrid working is available once fully trained and after passing probation.
Responsibilities:- Manage multiple live webchat conversations at once, driving sales conversions and revenue
- Handle acquisition, upgrade, renewal and retention sales conversations via live chat
- Achieve individual and team targets across sales, accessories and productivity metrics
- Follow FCA-regulated processes and compliance requirements throughout every interaction
- Previous experience in webchat, online customer support or digital sales environments
- Strong commercial mindset with confidence working to targets and KPIs
- Ability to multitask, work quickly and remain resilient in a high-pressure setting
- High level of accuracy with a process-driven and compliance-focused approach
- £25,896.80 plus uncapped commission
- 40 hours per week on a shift-based rota, issued one month in advance
- Exeter city centre
- Minimum four weeks of structured, on-site training
- Hybrid working is available after passing probation
- 28 days holiday including bank holidays
- Opportunity to develop within a high-performing sales environment
- Immediate start available subject to vetting and onboarding
If you are commercially driven, thrive in fast-paced sales environments and enjoy converting live chat enquiries into results, we would love to hear from you.
Note on Sponsorship: We regret to inform you that we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Customer Sales Advisor - Live Chat - Studentjob.co.uk in Exeter employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Live Chat - Studentjob.co.uk in Exeter
✨Tip Number 1
Get familiar with the company and its values. When you know what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you feel more confident during those live chat interactions!
✨Tip Number 2
Practice multitasking! Since you'll be managing multiple chats at once, try simulating that environment. Chat with friends while doing something else to get used to juggling tasks without losing your cool.
✨Tip Number 3
Brush up on your sales techniques. Whether it's upselling or handling objections, knowing your stuff will help you convert those enquiries into sales. We recommend role-playing scenarios to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Sales Advisor - Live Chat - Studentjob.co.uk in Exeter
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight any previous experience in sales or customer support, especially in webchat environments. We want to see how you can drive those conversions and smash those KPIs!
Be Process-Driven: Since we operate in a compliance-focused environment, it’s crucial to demonstrate your understanding of processes. Mention any relevant experience that showcases your attention to detail and adherence to guidelines.
Multitasking is Key: In this role, you'll be juggling multiple live chats at once. Share examples from your past where you've successfully managed several tasks simultaneously, especially under pressure. We love a resilient candidate!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their sales processes and FCA regulations. This will show that you're genuinely interested and prepared to hit the ground running.
✨Practice Your Chat Skills
Since this role involves managing multiple live chat conversations, practice responding to customer queries quickly and effectively. You could even role-play with a friend to simulate the pressure of a real chat environment.
✨Show Off Your Resilience
Be ready to discuss how you've handled high-pressure situations in the past. Share specific examples where you’ve met targets or turned a challenging conversation into a sale. This will demonstrate your ability to thrive in a fast-paced setting.
✨Ask Smart Questions
Prepare some insightful questions about the team dynamics, sales targets, or training process. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
