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For Companies At a Glance
- Tasks: Support customers with technical expertise and ensure they achieve their security goals.
- Company: Join Intezer, a leader in AI-powered autonomous security operations.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Be part of a team that revolutionises security operations and makes a real impact.
- Qualifications: Experience in pre-sales or customer success roles; strong communication skills.
- Other info: Dynamic team culture with opportunities to collaborate across departments.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Intezer is a leading provider of AI-powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and elevate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).
Job Description
The Pre‑Sales Engineer will be providing our customers with technical expertise and professional services to make sure they are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues.
Responsibilities:
- Work with Sales Team and conduct a success POC, responsible for the POC process and management.
- Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices.
- Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up.
- Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long‑term business relationship.
- New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows.
- Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions.
- Identify up‑sell opportunities and communicate potential risks that would threaten renewals.
- Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk.
What do you need to succeed?
- Pre Sales and/or Customer success experiences.
- Experience in customer‑facing roles.
- Familiarity with the different products, processes and ecosystem.
Nice to have:
- Experience as a Security Incident Responder or SOC analyst/manager.
- Linux system administration & troubleshooting experience.
- Ability to develop and maintain scripts in Python or JavaScript.
Communication Skills:
- Excellent verbal and written English language skills. Additional language – a plus.
- Ability to work under pressure, and to prioritize tasks accordingly.
Team Player:
- Lead Cross‑functionally – Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations.
- Work closely with Product and Professional Service teams to track optimization requests, best practices/technical recommendations and ensure account issues are resolved quickly.
Solution Engineer - Intezer in England employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer - Intezer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Intezer on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Intezer’s products inside out. Dive into their Autonomous SOC Platform and think about how your skills can help customers maximise its potential. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, be ready to demonstrate how you can explain complex tech in simple terms. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Intezer team!
We think you need these skills to ace Solution Engineer - Intezer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Solution Engineer. Highlight your pre-sales and customer success experiences, and don’t forget to mention any relevant technical skills that align with Intezer’s needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about autonomous security operations and how your background makes you a perfect fit for the team at Intezer.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Keep it clear, concise, and professional while still showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible during your application journey!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Make sure you understand Intezer's Autonomous SOC Platform inside and out. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples from your past experiences where you've successfully managed customer relationships. Highlight any specific instances where you turned a challenging situation into a positive outcome.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around security processes and incident response. Be prepared to discuss how you would approach a Proof of Concept (POC) and what best practices you would recommend to customers based on their unique needs.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
