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For Companies At a Glance
- Tasks: Design innovative conversational AI experiences that truly engage users.
- Company: Join Pontoon Solutions, a forward-thinking employment consultancy in London.
- Benefits: Competitive daily rate, flexible work environment, and potential for contract extension.
- Why this job: Be at the forefront of transforming traditional chatbots into intelligent AI assistants.
- Qualifications: Proven experience in Conversational AI and a passion for design.
- Other info: Collaborate with a dynamic team in a fast-paced, creative setting.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Overview
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: London – 2 days per week onsite (Thursday & Friday, with some flexibility)
Contract: 6 months (strong likelihood of extension)
Rate: ÂŁ600 per day (inside IR35)
The Opportunity
We’re working with a major UK financial services organisation that is investing heavily in next-generation Conversational AI. This role sits within a brand-new, greenfield proposition, focused on evolving traditional chatbots into agentic AI experiences that can reason, act, and support customers in more meaningful ways. This is a rare opportunity for a senior-level conversational designer to help define the approach, processes, and standards for conversational AI at enterprise scale, within a highly visible and innovative programme.
What You’ll Be Doing
- Lead the design of customer-facing conversational AI experiences, including an AI-powered savings and investments assistant
- Apply core conversation design principles to complex, probabilistic AI systems and agentic workflows
- Design and evolve natural, human-like back-and-forth conversational interactions
- Work across discovery, journey mapping, and problem framing to deeply understand user needs
- Help establish new design processes and ways of working in an environment with no existing blueprint
- Collaborate closely with designers, product, and engineering teams
- Take ownership of design decisions, clearly articulate the rationale, and influence direction across the team
What We’re Looking For
- Strong, hands-on experience in Conversational AI (essential)
- Background in content design, with a clear move into conversation design
- Deep understanding of human conversation fundamentals and how they translate into machine-led interactions
- Experience designing conversational interfaces using large language models (LLMs)
- Comfortable working in fast-paced, experimental environments with evolving requirements
- Confident senior designer who can lead through ambiguity and bring others along
- Curious, engaged, and ideally active in design communities, bringing external thinking into the organisation
Tools & Technologies
- Figma
- Large Language Models (LLMs)
- Conversational and agentic AI interfaces
Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Conversation Designer - Pontoon Solutions in England employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversation Designer - Pontoon Solutions in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Pontoon or similar companies. A friendly chat can open doors and give you insights that might just help you land that interview.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best conversational designs. Make it easy for potential employers to see what you can do, and don’t forget to include any projects involving large language models – they’ll love that!
✨Tip Number 3
Prepare for the interview by practising common questions related to conversational AI. Think about how you’d explain complex concepts simply, as you’ll need to demonstrate your understanding of human conversation fundamentals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who can bring their unique experiences to our team.
We think you need these skills to ace Conversation Designer - Pontoon Solutions in England
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your hands-on experience in Conversational AI. We want to see how you've applied conversation design principles in real-world scenarios, especially with complex AI systems.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we're looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Jobster
✨Know Your Conversational AI Inside Out
Make sure you brush up on the latest trends and technologies in Conversational AI. Be ready to discuss your hands-on experience with LLMs and how you've applied conversation design principles in your previous roles. This will show that you're not just familiar with the field, but that you're genuinely passionate about it.
✨Showcase Your Design Process
Prepare to walk through your design process step-by-step. Whether it's journey mapping or problem framing, be ready to explain how you approach understanding user needs. Use specific examples from your past work to illustrate how you've led design decisions and influenced team direction.
✨Embrace Ambiguity
Since this role involves working in a fast-paced, experimental environment, demonstrate your comfort with ambiguity. Share experiences where you've thrived in uncertain situations and how you’ve brought clarity to your team. This will highlight your ability to lead and adapt when things get tricky.
✨Engage with the Design Community
Being active in design communities can set you apart. Mention any relevant groups or events you participate in, and share insights or trends you've brought back to your work. This shows that you're not only engaged but also continuously learning and evolving in your field.
