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For Companies At a Glance
- Tasks: Install and maintain cutting-edge automated equipment while delivering top-notch customer service.
- Company: Join a successful global business with a focus on innovation and teamwork.
- Benefits: Competitive salary, company car, overtime pay, and great benefits.
- Why this job: Enjoy a hands-on role with independence and the chance to solve real-world problems.
- Qualifications: Experience in field service or mechanical/electrical maintenance is essential.
- Other info: Opportunity for personal growth and positive customer interactions in a dynamic environment.
The predicted salary is between 30000 - 35000 £ per year.
Location: Scotland – ideally Glasgow or Edinburgh
Hours: 40 per week (typically 7:00am – 3:30pm, Monday to Friday)
Salary: Circa £30,000-35,000 basic (doe) + company car + benefits + overtime
Are you a hands-on technician who loves solving problems, working with cutting-edge machinery and delivering great customer service? We’re looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best. This role is ideal for a technically minded professional with strong mechanical and electrical aptitude, a passion for customer interaction and the ability to think on their feet. You’ll be the face of the organisation on-site, supporting our advanced mail opening and document scanning systems used across office and warehouse environments.
What You’ll Do
- Install, configure and commission new automated equipment at customer sites.
- Test and verify full system functionality before handover.
- Train customers on safe use, maintenance and best practices.
- Perform preventive maintenance, troubleshooting and repairs on automation and document handling systems.
- Diagnose and resolve mechanical, electrical and software issues efficiently.
- Apply the latest service updates and technical bulletins.
- Build strong relationships with customers through clear communication and reliability.
- Provide regular progress updates and ensure customer satisfaction at every stage.
- Represent their service values professionally in every interaction.
- Complete service reports, maintenance logs and expense submissions accurately and on time.
- Collaborate with technical support teams to resolve recurring or complex issues.
- Contribute feedback and insights to improve system performance and customer experience.
About You
- Proven experience in field service, automation, or mechanical/electrical maintenance.
- Strong diagnostic and problem-solving skills with a keen eye for detail.
- Confident communicator with excellent interpersonal skills.
- Proficient in Windows and Microsoft Office (including Teams).
- Self-motivated and able to work independently.
- Physically capable of lifting and working in varied environments.
- Full, clean UK driving licence.
What Success Looks Like
- Fast, effective service with minimal downtime for customers.
- Consistent achievement of response and repair targets.
- Positive customer feedback and high satisfaction levels.
- Accurate reporting and collaboration with support teams.
If you’re ready to take on a technically challenging and rewarding field role with plenty of independence and customer interaction we’d love to hear from you!
Field Service Technician - REAKT Recruitment Ltd in Edinburgh employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician - REAKT Recruitment Ltd in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join relevant online forums. You never know who might have a lead on that perfect Field Service Technician role.
✨Tip Number 2
Show off your skills! If you’ve got experience with automation or mechanical/electrical maintenance, consider creating a portfolio or a project showcase. This can really help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and customer service. Role-play with a friend or use mock interviews to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Field Service Technician - REAKT Recruitment Ltd in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service and technical roles. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your mechanical and electrical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Technician role. Share specific examples of how you've solved problems or delivered great customer service in the past.
Show Off Your Communication Skills: Since you'll be the face of our organisation, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your ability to build strong relationships with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Jobster
✨Know Your Tech
Brush up on your technical knowledge related to automation and mechanical/electrical systems. Be prepared to discuss specific equipment you've worked with and how you solved problems in the past. This will show that you're not just a hands-on technician, but also someone who understands the intricacies of the job.
✨Customer Service Focus
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for a client. Highlight your communication skills and how you build relationships. Remember, they want someone who can represent their service values professionally!
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Think about times when you had to diagnose and resolve issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Independence
This role requires self-motivation and the ability to work independently. Be ready to share experiences where you took initiative or managed your time effectively. They’ll want to see that you can handle the responsibilities of the job without constant supervision.
