Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage e-commerce operations, ensuring accurate order fulfilment and returns across multiple platforms.
- Company: Join Varley, a dynamic brand focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of e-commerce, solving challenges and making a real impact.
- Qualifications: Experience in e-commerce operations and strong problem-solving skills required.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Ecommerce Operations Manager is responsible for the end-to-end operational accuracy of orders and returns across multiple e-commerce sites. This role ensures returns are correctly reconciled, RMAs are managed in line with SLAs, and all returns, shortages, and cancellations are accurately processed and recorded. The role oversees daily order fulfilment with 3PL partners, proactively resolving dispatch issues, system errors, and discrepancies across Shopify and ERP systems through ongoing order reconciliation and data cleansing. In addition, the role manages courier claims, monitors and assesses potentially fraudulent orders, and works closely with finance, customer service, and operations to mitigate risk and protect revenue. The Ecommerce Operations Manager provides hands-on operational and administrative support to the Senior Web Operations Manager, resolves ERP and WMS-related issues affecting order flow, stock, and shipments, and adapts quickly to ad hoc tasks and changing business priorities to ensure smooth day-to-day trading and peak performance.
Responsibilities
- Accurately reconcile returns across three e-commerce sites in coordination with 3PL partners and internal finance and operations teams.
- Create, manage, and track RMA (Return Merchandise Authorisation) cases to ensure returned products are processed, restocked, or written off correctly and within agreed SLAs.
- Process returns, shortages, and order cancellations, ensuring all system adjustments are completed accurately.
- Maintain consistent, detailed, and auditable records for all return-related activity.
- Monitor daily order dispatch activity with 3PL partners to ensure timely and accurate fulfilment.
- Proactively identify and resolve fulfilment delays, shortages, picking errors, or dispatch discrepancies.
- Review and resolve all ERP order errors, fixing issues directly where possible and escalating.
- Investigate recurring errors to identify root causes and inefficiencies.
- Ensure all Shopify orders are correctly shipped and closed.
- Investigate unshipped orders, manually closing orders where caused by file issues, or re-pushing orders when data is missing.
- Perform the same reconciliation within ERP to ensure order, shipment, and financial data aligns accurately across systems.
- Log, track, and manage courier claims from initiation through to resolution.
- Liaise with courier account managers and maintain clear, organised documentation for all claims.
- Review and assess high-risk or flagged orders for potential fraud.
- Work closely with finance, customer service, and operations teams to approve, hold, or cancel orders based on risk assessment.
- Support the Senior Web Operations Manager with day-to-day operational tasks and cross-functional project coordination.
- Provide hands-on administrative and operational support to ensure workflows run efficiently.
- Resolve related queries, including: Orders not flowing to 3PLs; Shipment creation and updates; Shipment notifications; Stock adjustments.
- Provide ad hoc operational, technical, or administrative support to the Senior Web Operations Manager and wider team.
- Adapt quickly to changing priorities, peak trading periods, and seasonal initiatives.
Ecommerce Operations Manager - Varley employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Operations Manager - Varley
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce industry, especially those who work at Varley or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s operations. Understand their e-commerce platforms, like Shopify, and be ready to discuss how you can tackle order fulfilment challenges. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to share examples of how you’ve resolved operational issues in the past. This role is all about tackling discrepancies and ensuring smooth operations, so let your experience shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team. Let’s get you that Ecommerce Operations Manager role!
We think you need these skills to ace Ecommerce Operations Manager - Varley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Ecommerce Operations Manager role. Highlight your experience with order fulfilment, returns management, and any relevant systems like Shopify or ERP. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce operations and how you can contribute to our team. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled operational challenges in the past. Whether it's resolving dispatch issues or managing returns, we love to see candidates who can think on their feet and adapt to changing priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Jobster
✨Know Your E-commerce Inside Out
Make sure you understand the ins and outs of e-commerce operations, especially around order fulfilment and returns. Familiarise yourself with platforms like Shopify and ERP systems, as well as common issues that can arise in these areas. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved operational issues or discrepancies in past roles. Highlight your ability to identify root causes and implement effective solutions, especially in high-pressure situations. This will show that you can handle the challenges of the Ecommerce Operations Manager role.
✨Emphasise Team Collaboration
Since this role involves working closely with finance, customer service, and operations teams, be ready to talk about your experience in cross-functional collaboration. Share examples of how you've successfully worked with different departments to achieve common goals, as this will demonstrate your ability to fit into their team dynamic.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills in real-time. Think about potential challenges you might face in this role, such as handling fraudulent orders or managing courier claims, and prepare your responses. This will help you showcase your critical thinking and adaptability.
