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For Companies At a Glance
- Tasks: Drive the ecommerce performance of a leading British leather goods brand and optimise online sales.
- Company: Join OSPREY LONDON, a heritage brand with a passion for quality and authenticity.
- Benefits: Competitive salary, collaborative work environment, and opportunities for professional growth.
- Why this job: Make a real impact on ecommerce success while working in a creative and supportive team.
- Qualifications: 4-5 years experience in ecommerce, strong analytical skills, and a passion for customer journeys.
- Other info: Work in a beautiful setting with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Company
We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead.
The role
This role owns the day-to-day commercial performance of our ecommerce website. You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth. This is not a reporting or “site maintenance” role. You will own the number, identify opportunities, execute change, and measure impact.
Where
Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours Monday - Friday (37.5 hours per week or as necessitates this senior role).
Reporting to Head of Ecommerce & Technology
Your character and skills
- 4-5 years’ experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etc
- Commercially sharp and comfortable owning revenue and conversion targets
- Naturally analytical, but action-oriented - insight only matters if it changes outcomes
- Obsessed with the customer journey, funnel performance and removing friction
- Confident making decisions based on data, not just opinion
- Calm under pressure, organised, and able to prioritise what actually moves the needle
- Comfortable working cross-functionally and challenging when needed
- Confident working with large datasets and performance reports
- Experience trading an ecommerce website end-to-end, in full price retail, fashion or lifestyle
OSPREY LONDON Values
- AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self
- COLLABORATION - Working together effectively to achieve our goals; share and communicate
- PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care
- TRUE GRIT - Showing determination and perseverance in all that you do; never give up
- VISION - Using your creativity and experience to plan for the future; never stand still
Your main responsibilities will be
- Trading & Performance Ownership
- Own daily, weekly and monthly ecommerce trading performance
- Monitor and actively manage revenue, conversion rate, AOV, return rate and margin
- Own and execute the ecommerce trading calendar including product launches, campaigns, peak periods and promotions
- Trade the site in line with stock availability, margin targets and commercial priorities
- Identify underperformance quickly and take corrective action
- Own and deliver the CRO roadmap
- Analyse funnels, drop-offs, paths to purchase and device performance
- Identify and prioritise CRO opportunities across PLPs, PDPs, navigation, checkout and content
- Work with Technology and UX partners to scope, prioritise and deliver tests and improvements
- Track test results, quantify impact, and feed learnings back into ongoing optimisation
- Own product merchandising rules, sorting logic and promotional application
- Ensure product data integrity across pricing, promotions, attributes and availability
- Analyse product and category performance including full-price vs off-price, sell-through and returns
- Use insight to influence product positioning, pricing and promotional strategy
- Ensure the site is always commercially aligned, not just visually appealing
- Monitor and analyse website performance metrics and customer behaviour
- Generate clear, actionable insights across channel, product and customer cohorts
- Own ecommerce dashboards and reporting, ensuring accuracy and relevance
- Produce weekly performance summaries highlighting what’s working, what isn’t, and what action is being taken
- Support forecasting, planning and post-event analysis with robust data
- Act as the ecommerce performance voice across the business
- Work closely with Merchandising, Marketing and Technology teams
- Ensure ecommerce priorities are clearly defined and aligned across departments
- Support campaign planning and launches with insight and post-launch evaluation
What does success look like?
A sustained improvement in core funnel metrics that materially increases conversion, revenue per session and delivers profitable growth through disciplined trading and CRO execution.
KPIs
- Conversion rate across the full buying journey
- Product performance metrics, including known opportunities across full-price vs off-price and Men’s category mix
- Revenue vs forecast
- Trading calendar execution
Ecommerce Manager - OSPREY LONDON employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager - OSPREY LONDON
✨Tip Number 1
Get to know the company inside out! Research OSPREY LONDON's values, products, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common ecommerce questions. Think about how you've driven conversion rates or improved customer journeys in past roles. Be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the OSPREY LONDON family.
We think you need these skills to ace Ecommerce Manager - OSPREY LONDON
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let your enthusiasm for e-commerce shine through! Share specific examples of how you've driven performance in previous roles and what excites you about the industry. We love seeing candidates who are genuinely passionate about what they do.
Be Data-Driven: Since this role is all about trading performance and optimisation, make sure to highlight your experience with data analysis. Talk about how you've used data to inform decisions and improve conversion rates. We want to see that you're comfortable making decisions based on insights!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with our job description. We appreciate candidates who take the extra step to show us why they’re a perfect fit for OSPREY LONDON.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows us that you’re keen on joining our team at OSPREY LONDON!
How to prepare for a job interview at Jobster
✨Know Your Numbers
Before the interview, brush up on key ecommerce metrics like conversion rates, average order value, and return rates. Be ready to discuss how you've impacted these numbers in your previous roles, as this will show your commercial acumen and understanding of what drives performance.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to make decisions in past roles. Whether it's through A/B testing or analysing customer behaviour, demonstrate your ability to turn insights into actionable strategies that improve trading performance.
✨Understand the Customer Journey
Familiarise yourself with the customer journey specific to OSPREY LONDON. Think about how you can enhance the user experience on their ecommerce site. Be ready to share ideas on removing friction points and optimising the funnel for better conversion.
✨Emphasise Collaboration
Since this role involves working cross-functionally, be prepared to discuss how you've successfully collaborated with other teams in the past. Highlight your communication skills and how you’ve aligned priorities across departments to achieve common goals.
