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- Tasks: Coordinate e-commerce operations and assist in product launches for a trendy sneaker brand.
- Company: Join notwoways, a fast-growing London-based sneaker brand with a dynamic team.
- Benefits: Competitive salary, immediate start, and a vibrant Central London workspace.
- Why this job: Dive into the fashion industry and make an impact in a fast-paced start-up environment.
- Qualifications: 2+ years in e-commerce, strong organisational skills, and a passion for fashion.
- Other info: Collaborative culture with opportunities for self-development and career growth.
The predicted salary is between 1300 - 1800 £ per month.
notwoways is a London based sneaker brand known for creating technical and fashion-forward footwear. We are a small, tight-knit core team that manages every aspect of the product cycle globally, starting from initial design brainstorming, through offshore manufacture and inbound shipping, to online B2C retail sale and finally through to fulfilment to customers globally.
This is an exciting opportunity to dive into the fashion industry and excel in a fast-paced start-up environment; we’re a small, dynamic team, providing you with lots of self-development and growth opportunities.
IS THIS YOU?
You’re a naturally curious, systems-minded thinker with a love for how things work end-to-end in the product world. You care about the full operations journey: from product set-up and stock levels, to checkout flow, shipping options and customer support. You notice the details others miss; a broken size filter, a confusing returns step, a slow product page, and you instinctively want to fix them. You enjoy working with numbers and processes as much as with the products: monitoring sell-through, tracking orders, spotting patterns in returns, and making sure inventory is always accurate. You think in flows and frameworks, not just tasks. You’re comfortable jumping between tools, troubleshooting issues with warehouses or couriers, and keeping launch calendars, restocks and pre-orders running smoothly. You like working in the open, sharing what’s happening and collaborating across teams, from product to customer service to logistics. Making sure every pair of sneakers gets from screen to doorstep as smoothly as possible. You’re a practical team player who wants to help build a sharp, efficient e-com and operations engine for an independent sneaker brand.
ROLE & RESPONSIBILITIES
- Partnering with our founders and associated teams to schedule product releases throughout the year and assistance relating to key campaigns and limited drops.
- Working with our web development partners to brief, test and launch onsite changes (collections, activations, UX tweaks, new features).
- Assist day-to-day operations: product set-up, SKUs, pricing, size curve, tags, navigation, filters and on-site search.
- Assist inventory across channels: monitoring stock levels, flagging low/over-stock, and coordinating restocks or markdowns where needed.
- Partnering with our warehouse / 3PL to keep pick, pack and dispatch running smoothly, resolving issues and refining SLAs as we grow.
- Overseeing shipping and returns flows: couriers, service levels, packaging choices, return labels and processing.
- Assist maintaining and improving our e-com tech stack (platform, apps, integrations), logging bugs and prioritising enhancements that improve efficiency and conversion.
- Creating regular performance reports across key e-com and operations metrics (conversion, AOV, sell-through, stock cover, fulfilment times, return rates) to inform decisions.
- Documenting and assist operational playbooks for launches, pre-orders, collaborations, sales and back-in-stock flows.
- Working hand-in-hand with our customer support team to resolve order issues (missing items, delays, sizing problems) and fixing the underlying operational causes.
TECHNICAL EXPERIENCE & SKILLS REQUIRED
- 2+ years experience in e-commerce, ideally within the operational side of a DTC brand.
- Deep understanding of the nuances of key operational channels, with hands-on experience executing campaigns across major platforms.
- Genuine interest in fashion and footwear.
- Strong understanding of different operational systems and diverse customer demographics.
- Proven experience managing projects in a fast-paced, high-energy environment.
- Strong copywriting skills.
- Confident in using systems and Excel.
- Ability to understand, align with and contribute to wider strategic thinking.
- Proactive, self-starting mindset with the ability to act tactically and work autonomously when needed.
- Strong planning and organisational skills.
- Collaborative mindset and a natural team player.
- Excellent communication skills.
- Calm and resourceful under pressure.
WHAT WOULD BE GREAT, BUT ISN'T A SHOWSTOPPER
- Experience with html coding / Website development.
- Shopify, Klaviyo, Customer Service Platforms, Stock System (Unleashed) and 3PL (Mintsoft).
- Experience with UX/UI.
- Knowledge of the NTW brand history / general footwear market.
- Understanding of global supply-chains.
WE CAN OFFER
- An immediate start.
- A Full-time role.
- A modern, Central London working environment.
- A competitive salary.
E-commerce / Operations Coordinator - Studentjob.co.uk employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce / Operations Coordinator - Studentjob.co.uk
✨Tip Number 1
Get to know the brand inside out! Dive into notwoways' history, their products, and their unique selling points. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by thinking through how you can contribute to their e-com and operations. Bring examples of how you've tackled similar challenges in the past, and be ready to discuss your love for fashion and footwear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the notwoways team!
We think you need these skills to ace E-commerce / Operations Coordinator - Studentjob.co.uk
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion and footwear shine through! We want to see that you’re genuinely interested in the industry and how it works, so share any relevant experiences or insights that highlight your enthusiasm.
Be Detail-Oriented: We’re all about the details here at notwoways. Make sure your application is free from typos and errors, and don’t forget to mention specific examples of how you've noticed and fixed issues in previous roles. This will show us you have the keen eye we’re looking for!
Highlight Your E-commerce Experience: Since this role is all about e-commerce and operations, make sure to showcase your relevant experience. Talk about the tools you've used, the projects you've managed, and how you've contributed to improving processes. We want to know how you can help us grow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to jump into the notwoways team!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into notwoways' history, values, and product offerings. Familiarise yourself with their sneaker designs and any recent campaigns. This shows genuine interest and helps you connect your skills to their brand ethos.
✨Showcase Your Operational Savvy
Be ready to discuss your experience in e-commerce operations. Prepare specific examples of how you've improved processes or solved problems in previous roles. Highlight your familiarity with tools like Shopify or Excel, as these will be crucial for the role.
✨Demonstrate Your Curiosity
Since they value a naturally curious mindset, come prepared with questions about their operational challenges or future projects. This not only shows your interest but also your proactive approach to problem-solving.
✨Emphasise Team Collaboration
As a small team, collaboration is key. Share examples of how you've successfully worked with cross-functional teams in the past. Highlight your communication skills and how you’ve resolved conflicts or streamlined workflows together.
