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For Companies At a Glance
- Tasks: Design innovative conversational AI experiences that truly engage users.
- Company: Join Pontoon Solutions, a forward-thinking employment consultancy in London.
- Benefits: Competitive daily rate, flexible work environment, and potential for contract extension.
- Why this job: Be at the forefront of transforming traditional chatbots into intelligent AI assistants.
- Qualifications: Strong experience in Conversational AI and a passion for design.
- Other info: Collaborate with a dynamic team in a fast-paced, innovative setting.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: London – 2 days per week onsite (Thursday & Friday, with some flexibility)
Contract: 6 months (strong likelihood of extension)
Rate: £600 per day (inside IR35)
The Opportunity
We’re working with a major UK financial services organisation that is investing heavily in next-generation Conversational AI. This role sits within a brand-new, greenfield proposition, focused on evolving traditional chatbots into agentic AI experiences that can reason, act, and support customers in more meaningful ways. This is a rare opportunity for a senior-level conversational designer to help define the approach, processes, and standards for conversational AI at enterprise scale, within a highly visible and innovative programme.
What You’ll Be Doing
- Lead the design of customer-facing conversational AI experiences, including an AI-powered savings and investments assistant
- Apply core conversation design principles to complex, probabilistic AI systems and agentic workflows
- Design and evolve natural, human-like back-and-forth conversational interactions
- Work across discovery, journey mapping, and problem framing to deeply understand user needs
- Help establish new design processes and ways of working in an environment with no existing blueprint
- Collaborate closely with designers, product, and engineering teams
- Take ownership of design decisions, clearly articulate the rationale, and influence direction across the team
What We’re Looking For
- Strong, hands-on experience in Conversational AI (essential)
- Background in content design, with a clear move into conversation design
- Deep understanding of human conversation fundamentals and how they translate into machine-led interactions
- Experience designing conversational interfaces using large language models (LLMs)
- Comfortable working in fast-paced, experimental environments with evolving requirements
- Confident senior designer who can lead through ambiguity and bring others along
- Curious, engaged, and ideally active in design communities, bringing external thinking into the organisation
Tools & Technologies
- Figma
- Large Language Models (LLMs)
- Conversational and agentic AI interfaces
Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Conversation Designer - Pontoon Solutions employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversation Designer - Pontoon Solutions
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Pontoon or similar companies. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best conversational designs. Use real examples to demonstrate how you've tackled complex AI challenges. This will help us see your thought process and creativity.
✨Tip Number 3
Prepare for the interview by practising common questions related to conversational AI. Think about how you can articulate your design decisions and the rationale behind them. We want to see your confidence and expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team and ready to take on this exciting opportunity.
We think you need these skills to ace Conversation Designer - Pontoon Solutions
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your hands-on experience in Conversational AI. We want to see how you've applied conversation design principles in real-world scenarios, especially with complex AI systems.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we're looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Jobster
✨Know Your Conversational AI Inside Out
Make sure you brush up on your knowledge of conversational AI principles and practices. Be ready to discuss how you've applied these in past projects, especially with large language models. This will show that you’re not just familiar with the theory but have real-world experience.
✨Showcase Your Design Process
Prepare to walk through your design process step-by-step. Highlight how you approach journey mapping and problem framing. Being able to articulate your rationale behind design decisions will demonstrate your leadership skills and ability to influence others.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to share examples of successful collaborations. Talk about how you’ve worked with designers, product managers, and engineers to create effective conversational experiences. This will show you can thrive in a team environment.
✨Stay Curious and Engaged
Express your passion for the field by discussing your involvement in design communities or any recent trends in conversational AI. Showing that you’re actively seeking new ideas and perspectives will set you apart as a candidate who is not only skilled but also genuinely interested in the industry.
