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- Tasks: Lead a dynamic team coordinating mystery shoppers for top-notch insights.
- Company: Join a leading market research brand with a vibrant culture.
- Benefits: Competitive salary, bonus potential, enhanced leave, and fitness perks.
- Why this job: Shape your own region while tackling exciting challenges every day.
- Qualifications: Strong organisational skills and experience in fieldwork coordination.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth.
The predicted salary is between 28800 - 32000 ÂŁ per year.
We’re looking for an Operations Manager to lead a dynamic, fast‑paced team where mystery shopping meets mastery. You’ll coordinate a national network of Mystery Shoppers, ensuring high‑quality insights for our clients.
Responsibilities
- Allocate mystery shops (digital, telephone, in‑person, video) to meet tight deadlines.
- Brief, coach and support Mystery Shoppers for top‑tier delivery.
- Drive performance metrics such as shopper engagement, report quality and on‑time submission.
- Recruit Mystery Shoppers in underserved regions using creative sourcing methods.
- Lead and contribute to training, coaching and knowledge‑sharing within the team.
- Handle client queries and challenges with professionalism, speed and insight.
- Plan and execute motivational sprints to meet high‑volume scheduling targets.
- Support operational efficiency and process improvements.
- Collaborate closely with leadership on new projects and key client initiatives.
- Occasionally perform or validate mystery shops to maintain operational continuity.
About You
- Exceptionally organised with great time‑management skills.
- Strategic thinker who can forecast and solve problems proactively.
- Resilient under pressure and thrives in a target‑driven environment.
- Strong communicator.
- Creative, especially with social media campaigns and engagement strategies.
- Digitally capable – comfortable working with online tools daily.
- Tenacious, adaptable and has a “let’s get it done” attitude.
- Experience in fieldwork coordination, customer insights or scheduling logistics.
What You’ll Get
- A chance to shape and grow a region you can truly "own".
- Daily variety, challenges and the opportunity to build meaningful relationships.
- A sociable, supportive team that celebrates wins and enjoys the ride.
- Perks including regular social events, a bonus structure, enhanced annual leave for service, a myzone belt and regular fitness classes/activities.
- Opportunities for personal and professional development in a growing business.
Recruiter
Contact: Maddie Cummings, Recruitment Director, Love Recruitment Group
Apply through the link below.
Operations Manager - Leading Market Research Brand - Love Recruitment Ltd in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Leading Market Research Brand - Love Recruitment Ltd in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Operations Manager role. Highlight your organisational skills, strategic thinking, and any relevant experience that aligns with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the exciting world of market research.
We think you need these skills to ace Operations Manager - Leading Market Research Brand - Love Recruitment Ltd in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, coordinating projects, and any relevant metrics you've achieved. We want to see how you can bring your unique skills to our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your creative sourcing methods and how you handle client queries – we love a proactive approach!
Showcase Your Communication Skills: As an Operations Manager, strong communication is key. In your application, demonstrate your ability to engage with different stakeholders, from Mystery Shoppers to clients. We want to see examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team at StudySmarter!
How to prepare for a job interview at Jobster
✨Know Your Mystery Shopping Inside Out
Before the interview, make sure you understand the ins and outs of mystery shopping. Research what it entails, the different types of shops, and how they provide insights for clients. This will show your potential employer that you're genuinely interested in the role and have done your homework.
✨Showcase Your Organisational Skills
As an Operations Manager, being organised is key. Prepare examples from your past experiences where you've successfully managed tight deadlines or coordinated teams. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your time-management skills.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you had to forecast issues and implement solutions. This will illustrate your strategic thinking and resilience under pressure, which are crucial for this position.
✨Engage with Creative Ideas
Since the role involves recruiting Mystery Shoppers and engaging them creatively, come prepared with some innovative ideas for social media campaigns or engagement strategies. This will not only showcase your creativity but also your understanding of the target audience and market trends.
