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For Companies At a Glance
- Tasks: Manage incidents and problems in a leading financial services company, ensuring smooth operations.
- Company: Join a top financial services firm in London with a dynamic work culture.
- Benefits: Competitive salary up to £100k, bonuses, and great benefits.
- Why this job: Make a real impact by solving complex issues and collaborating with stakeholders.
- Qualifications: 5-10 years of experience in ITIL and capital markets; graduate degree preferred.
- Other info: Permanent role with opportunities for professional growth and development.
The predicted salary is between 72000 - 84000 £ per year.
Our client is one of the leading financial services companies. They are looking for Incident & Problem Analyst & Manager to join the teams in London. Permanent, 3 days in office. Salary is up to £100k+ bonus + benefits.
Responsibilities
- Ensures Incident/Problem Management Processes are followed.
- Works independently on a range of complex tasks, which may include unique situations.
- Conducts independent analysis and assessment to resolve strategic issues.
- Builds effective relationships with internal/external stakeholders.
- Ensures alignment between stakeholders.
- Breaks down strategic problems and analyzes data and information to provide insights and recommendations.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Executes work to deliver timely, accurate, and efficient service.
- Executes routine tasks (e.g., service requests, transactions, queries) within relevant service level agreements.
- Organizes work information to ensure accuracy and completeness.
- Answers inquiries and resolves routine issues or escalates to more senior team members.
- Collaborates with internal and external stakeholders to deliver on business objectives.
- Maintains current knowledge of CM, best practices, and trends.
- Provides advice to internal business partners and peers to support the completion of processes or activities within established procedures.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
Qualifications
- Typically, between 5-10 years of relevant experience in the related field of study or an equivalent combination of education and experience.
- Graduate degree in Computer Science or a related technical field, or equivalent practical experience.
- Expert knowledge of ITIL (v3 or V4) and processes.
- Capital Market experience will be an asset.
- ITIL Certification required.
- Experience with Applications, operating systems and/or networking (TCP/IP, routing, network topologies and hardware, etc).
Skills
- Experience analysing and troubleshooting large-scale distributed systems.
- ITIL-aligned systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and accountability.
- Knowledge and in-depth experience with CM Trading applications and related systems.
- Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Windows/Linux/Cloud.
- Strong Jira.
- Strong knowledge of all operating processes and supporting applications and policies.
- Strong knowledge of Capital Markets applications and Trading technologies.
- Occasional Oncall requirement.
Incident Problem Analyst/ Manager - Studentjob.co.uk in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Problem Analyst/ Manager - Studentjob.co.uk in City of London
✨Tip Number 1
Networking is key! Reach out to professionals in the financial services sector, especially those who work with incident and problem management. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and understanding of Capital Markets applications. We recommend practising common interview questions related to incident management and problem-solving scenarios to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. This small gesture can leave a lasting impression on hiring managers.
✨Tip Number 4
Apply through our website for a smoother process! We’ve streamlined our application system to make it easier for you to showcase your skills and experience. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Incident Problem Analyst/ Manager - Studentjob.co.uk in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Problem Analyst/Manager role. Highlight your relevant experience, especially in ITIL processes and Capital Markets. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled complex problems and built relationships with stakeholders. We love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of analysis, make sure to showcase your analytical skills in your application. Mention any tools or methodologies you’ve used to solve strategic issues. We’re keen to see how you break down problems!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Jobster
✨Know Your ITIL Inside Out
Since the role requires expert knowledge of ITIL, make sure you brush up on the latest practices and principles. Be ready to discuss how you've applied ITIL in your previous roles, especially in incident and problem management.
✨Showcase Your Analytical Skills
Prepare examples that highlight your ability to analyse complex problems and provide actionable insights. Use specific scenarios where you successfully diagnosed issues and implemented solutions, as this will demonstrate your systematic problem-solving approach.
✨Build Relationships with Stakeholders
The job involves collaborating with various stakeholders, so think of instances where you've effectively built relationships. Be prepared to discuss how you’ve aligned different interests and communicated tailored messages to influence behaviour positively.
✨Familiarise Yourself with Capital Markets
Having experience in Capital Markets is a plus, so do some research on current trends and challenges in the industry. Be ready to discuss how your background aligns with the financial services sector and how you can contribute to their objectives.
