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- Tasks: Be the friendly face of our clinic, welcoming clients and ensuring a smooth experience.
- Company: Join The Chelsea Psychology Clinic, a leading mental health and wellbeing centre in London.
- Benefits: Enjoy 25 days annual leave, private health insurance, and professional development opportunities.
- Why this job: Gain valuable experience in a busy mental health clinic while supporting clients on their journey.
- Qualifications: Customer service experience and a passion for mental health are essential.
- Other info: Work across multiple London locations with a supportive and inclusive team.
The predicted salary is between 22600 - 28600 £ per year.
We are hiring a Front Desk Receptionist.
Start Date: ASAP
Contract Type: 1 year fixed‑term with possibility to renew.
Hours: Full‑time
Shift pattern: Alternating weekly between:
- Week 1: Monday – Thursday, 8:00am – 4:00pm & Saturday, 9:00am – 6:00pm
- Week 2: Monday – Friday, 1:00pm – 9:00pm
Locations: Work across multiple London clinic locations, including Harley Street (W1G 7JA), Eaton Gate (SW1W 9BJ), Pont Street (SW1X 0BD), Kensington High Street (W8 4SG) and Brook Street (W1K 5EH).
Mode of Working: In‑person at clinic locations only.
Salary: £26,500 per annum.
Benefits: 25 days’ annual leave plus UK bank holidays; private health insurance and employer pension contribution upon successful completion of probation; and access to in‑person and online CPD events.
Important Application Note: As LinkedIn does not support cover letter uploads, please email a cover letter to recruitment@thechelseapsychologyclinic.com after submitting your CV via LinkedIn. Applications without a cover letter will not be considered.
About Us: The Chelsea Psychology Clinic (TCPC) is a highly regarded mental health and wellbeing clinic that comprises a group of private psychiatrists, psychologists and other healthcare professionals. The clinic offers a space for independent, private practitioners to work together in an integrative way to provide a range of high‑quality, client‑focused clinical services.
Key Responsibilities:
- Welcoming clients on arrival, confirming appointments, and liaising with clinicians to ensure a smooth and professional client journey.
- Managing and actioning shared administrative email inboxes, responding directly to enquiries and escalating issues where appropriate.
- Assisting with phone lines, responding to current client queries and directing calls appropriately.
- Providing administrative support to the Executive Assistant and Clinical Triage Team, including document formatting, data entry, and ad‑hoc or time‑sensitive tasks.
- Supporting the coordination of clinic CPD events, socials, and other clinic events.
- Assisting with day‑to‑day office support across clinic locations, including monitoring stock and resources, identifying issues as they arise, and liaising with relevant contacts to ensure clinics run smoothly.
- Assisting with service evaluation or research tasks when required.
Who We’re Looking For: We want to hear from individuals who:
- Have at least one year’s experience in reception or a customer service role.
- Appreciate patient care and understand the importance of confidentiality.
- Understand the implications of the Data Protection Act, Caldicott Principles and GDPR.
- Are computer literate, with accurate data entry skills and attention to detail.
- Demonstrate a professional and cooperative attitude towards clients and colleagues.
- Are confident, able to remain calm under pressure and can manage multiple priorities simultaneously.
Essential Requirements:
- Right to work in the UK (no sponsorship available).
- Ability to reliably commute to all clinic locations.
- Successful applicants will be required to obtain a DBS check prior to starting the role.
Interview Process: Shortlisted candidates will be invited to complete video responses to screening questions. Successful candidates from this stage will then be invited to a face‑to‑face interview.
We receive a high volume of applications. If you do not hear from us within three weeks, please assume that you have not been successful on this occasion.
Equal Opportunity Statement: The Chelsea Psychology Clinic is an equal opportunities employer and our vision is for the Clinic to be a successful, caring and welcoming place for staff, patients/service users to receive care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with patients/service users, without prejudice and discrimination.
Front Desk Receptionist - The Chelsea Psychology Clinic in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist - The Chelsea Psychology Clinic in City of London
✨Tip Number 1
Get to know the clinic! Research The Chelsea Psychology Clinic and its values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle various situations smoothly.
✨Tip Number 3
Prepare for the interview by anticipating questions related to customer service and confidentiality. Think of examples from your past experience that demonstrate your ability to stay calm under pressure and manage multiple priorities.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you on their radar as they make their decision.
We think you need these skills to ace Front Desk Receptionist - The Chelsea Psychology Clinic in City of London
Some tips for your application 🫡
Craft a Personalised Cover Letter: Make sure to write a cover letter that speaks directly to the role of Front Desk Receptionist. Highlight your experience in customer service and how it aligns with our values at The Chelsea Psychology Clinic.
Show Your Passion for Mental Health: In your application, let us know why you're interested in working in a mental health setting. A genuine passion for psychology or mental health can really make your application stand out!
Be Clear and Concise: When writing your CV and cover letter, keep it clear and to the point. We appreciate well-structured applications that are easy to read and highlight your key skills and experiences.
Follow Application Instructions: Don’t forget to email your cover letter to recruitment@thechelseapsychologyclinic.com after submitting your CV via LinkedIn. Applications without a cover letter won’t be considered, so double-check that you’ve followed all the steps!
How to prepare for a job interview at Jobster
✨Know the Clinic Inside Out
Before your interview, take some time to research The Chelsea Psychology Clinic. Familiarise yourself with their services, values, and the locations they operate from. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Desk Receptionist, you'll be the first point of contact for clients. Prepare examples from your previous experience that highlight your customer service skills, especially in high-pressure situations. Think about how you can demonstrate your ability to remain calm and professional.
✨Understand Confidentiality and Data Protection
Given the nature of the clinic, it's crucial to understand the importance of confidentiality and data protection. Brush up on the Data Protection Act and GDPR principles, and be ready to discuss how you would handle sensitive information in your role.
✨Prepare for Practical Scenarios
During the interview, you might be presented with practical scenarios related to the role. Practice responding to common reception challenges, like managing multiple phone calls or dealing with an upset client. This will help you demonstrate your problem-solving skills and ability to multitask.
