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For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot cutting-edge detection systems at various customer sites.
- Company: Join Rapiscan Systems, a leader in innovative detection technology.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in a dynamic environment.
- Why this job: Make a real difference in security while working with advanced technology.
- Qualifications: Customer-facing engineering experience and recognised engineering qualifications required.
- Other info: Flexible travel and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
Rapiscan Systems is an industry leader in detection technology, delivering cargo and vehicle inspection solutions for ports, borders, military sites, high-security facilities, and checkpoints. Our X-ray systems—low, medium, and high energy—help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. With a focus on innovation, quality, and reliability, we provide best-in-class imaging performance and operator satisfaction.
We are seeking a Field Service Engineer to provide installation, maintenance, troubleshooting, and repair of Rapiscan detection systems. This hands-on, customer-facing role covers the full range of RTT, CT, Checkpoint, BPI, and Trace products, primarily around Heathrow with occasional travel across the South, UK/Ireland, and overseas. Must be based in Heathrow/Gatwick locations.
Responsibilities
- Install, repair, and maintain Rapiscan systems at customer sites
- Conduct routine preventative and breakdown maintenance
- Provide out-of-hours standby cover as part of established teams
- Deliver basic operator and technical training when required
- Carry out site surveys and advise customers on technical matters
- Diagnose and resolve electrical, mechanical, and software faults
- Complete service documentation and maintain accurate records
- Provide feedback to Engineering, Product Line Management, and QA for continuous improvement
Qualifications
- Experience in a customer-facing engineering role
- Flexibility to travel, often at short notice
- Ability to work under tight deadlines and customer pressure
- Recognised engineering qualifications (BTEC, City & Guilds HNC or equivalent)
- Strong electronics and computer knowledge, with Microsoft Office proficiency
- IT networking knowledge (CCNP or equivalent preferred)
Field Service Engineer - Rapiscan Systems in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Rapiscan Systems in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Rapiscan Systems on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting and maintenance, we should be ready to discuss specific scenarios where we've solved problems in the past.
✨Tip Number 3
Showcase your customer service skills! As a Field Service Engineer, we’ll be interacting with clients regularly, so let’s highlight any experience we have in customer-facing roles during our conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team at Rapiscan Systems.
We think you need these skills to ace Field Service Engineer - Rapiscan Systems in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience in customer-facing engineering roles and any specific qualifications you have that match the job description. We want to see how your skills align with what we’re looking for!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills, especially in electronics and IT networking. Mention any relevant certifications or experiences that demonstrate your ability to troubleshoot and maintain complex systems. This is key for us at Rapiscan Systems!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and submit your details!
How to prepare for a job interview at Jobster
✨Know Your Tech
Make sure you brush up on your knowledge of detection systems and the specific technologies used by Rapiscan. Familiarise yourself with their X-ray systems and be ready to discuss how you would troubleshoot common issues.
✨Showcase Your Customer Skills
Since this role is customer-facing, prepare examples of how you've successfully interacted with clients in the past. Highlight your ability to communicate technical information clearly and effectively, as well as any experience you have in training others.
✨Be Ready for Travel Talk
Expect questions about your flexibility to travel, especially at short notice. Have a few anecdotes ready that demonstrate your adaptability and willingness to go the extra mile for customer satisfaction.
✨Prepare for Problem-Solving Scenarios
Think of some real-life scenarios where you've had to diagnose and resolve faults under pressure. Be prepared to walk through your thought process and the steps you took to find a solution, as this will show your analytical skills and technical expertise.
