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For Companies At a Glance
- Tasks: Lead exciting ecommerce projects and enhance our digital customer experience.
- Company: Join Hawes & Curtis, a prestigious British brand known for luxury and style.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Why this job: Make a real impact in the world of ecommerce with a heritage brand.
- Qualifications: Experience in project management and a passion for digital innovation.
- Other info: Collaborative environment with a focus on quality and operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.
The Role
As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development and ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations.
- Project & Delivery Management
- Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities.
- Monitor progress and proactively identify risks, issues, and dependencies to keep projects on schedule.
- Maintain clear documentation, roadmaps, and implementation plans for all digital initiatives.
- Cross-Functional Collaboration
- Serve as the primary liaison between ecommerce, web development, design, content, merchandising, and external development partners.
- Partner with the Ecommerce team to ensure strong governance, accurate reporting and clear communication across delivery teams.
- Facilitate regular project meetings, sprint planning, and monthly/weekly service review sessions to drive consistent communication and accountability.
- Quality Assurance & Operational Excellence
- Oversee testing, QA processes, and validation of all site releases to ensure accuracy, performance, and brand consistency.
- Ensure integrations—such as payment gateways, fulfilment partners, customer service tools, analytics, and CRM systems.
- Maintain high operational reliability by reviewing issues, troubleshooting platform problems, and coordinating swift resolutions.
- Holder Communication
- Provide clear, structured updates on project status, risks, and next steps to senior stakeholders.
- Support business teams with training, documentation, and guidance on new tools and processes.
- Translate business requirements into actionable technical briefs, ensuring clarity for all contributors (including a non-technical audience).
Skills & Experience
- Proven experience in service delivery management, or similar experience in project management.
- In depth knowledge of IT infrastructure, networks, and emerging technologies.
- Solid understanding of the Cloud, ecommerce platforms, digital transformation, development workflows, and integration processes.
- Excellent communication skills and ability to translate technical concepts into business language and influence senior stakeholders.
- Highly organised, detail-driven, and comfortable managing multiple projects simultaneously.
- A passion for elevating the digital presence of a premium, heritage-driven brand.
Ecommerce Service Delivery Manager - Studentjob.co.uk in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Service Delivery Manager - Studentjob.co.uk in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate; you’re genuinely interested in their brand and what they stand for. Tailor your answers to reflect their values!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be comfortable talking about your experience and skills. The more you practice, the more confident you’ll feel.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Ecommerce Service Delivery Manager - Studentjob.co.uk in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Ecommerce Service Delivery Manager role. Highlight your project management experience and any relevant technical knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing digital experiences. Share specific examples of how you've successfully managed ecommerce projects in the past to show us what you can bring to the table.
Showcase Your Communication Skills: Since this role involves liaising with various teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to translate technical jargon into business-friendly terms.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Jobster
✨Know the Brand Inside Out
Before your interview, dive deep into Hawes & Curtis' history, values, and product offerings. Understanding their heritage and what makes them unique will help you connect your experience to their brand ethos during the conversation.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed ecommerce projects in the past. Highlight your ability to coordinate cross-functional teams and deliver results on time, as this role requires strong project management capabilities.
✨Prepare for Technical Questions
Brush up on your knowledge of IT infrastructure, ecommerce platforms, and integration processes. Be prepared to explain how you've tackled technical challenges in previous roles, as this will demonstrate your expertise and problem-solving skills.
✨Communicate Clearly and Confidently
Practice translating complex technical concepts into simple terms. During the interview, focus on clear communication, especially when discussing how you would liaise with non-technical stakeholders. This will show your ability to bridge the gap between tech and business.
