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- Tasks: Lead CRM strategy and manage a dynamic team in a global professional services firm.
- Company: Join an international, sector-focused professional services firm with a collaborative culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of CRM while influencing senior stakeholders and driving data-driven success.
- Qualifications: Experience with InterAction and Vuture, plus strong stakeholder management skills.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
The predicted salary is between 43200 - 72000 £ per year.
London based (Hybrid – 3 days in office) — An international, sector-focused professional services firm is seeking an experienced CRM Manager to play a pivotal role in shaping and delivering its global CRM strategy. Working closely with senior marketing and digital leadership, you’ll drive CRM adoption, data quality and insight across the firm, manage and develop a small CRM team, and act as a trusted adviser to senior stakeholders. The role has a strong international dimension and combines strategy, systems ownership (InterAction & Vuture), data governance, reporting, and change management. This is an excellent opportunity for someone with deep CRM expertise in a law firm or professional services environment, strong stakeholder skills, and a passion for data-driven business development.
Responsibilities
- Drive CRM adoption, data quality and insight across the firm.
- Manage and develop a small CRM team.
- Act as a trusted adviser to senior stakeholders.
- Own and shape the global CRM strategy and governance.
- Oversee systems ownership (InterAction & Vuture), data governance, reporting, and change management.
Qualifications
- Significant hands-on experience with InterAction and Vuture.
- Strong stakeholder management and ability to influence senior professionals.
- Experience in a law firm or professional services environment with deep CRM expertise.
- Collaborative, proactive approach and ability to work in a global, cross-functional context.
Equal Opportunities
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that’s why we work so hard to source the best talent from the broadest pool possible. As an equal opportunities employer we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.
CRM Systems Manager - Totum Partners in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Manager - Totum Partners in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Totum Partners or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s CRM strategy and recent projects. Show us you’re not just another candidate; demonstrate your passion for data-driven business development and how you can contribute to their goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven CRM adoption and improved data quality in previous roles. We want to hear about your successes and how you influenced senior stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Totum Partners.
We think you need these skills to ace CRM Systems Manager - Totum Partners in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Systems Manager. Highlight your experience with InterAction and Vuture, and don’t forget to showcase your stakeholder management skills. We want to see how you can drive CRM adoption and data quality!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM in a professional services environment. Share specific examples of how you've influenced senior professionals and managed teams effectively. We love a good story!
Showcase Your Data Skills: Since this role is all about data-driven insights, make sure to highlight any relevant experience you have with data governance and reporting. We’re looking for someone who can own and shape our global CRM strategy, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Jobster
✨Know Your CRM Inside Out
Make sure you have a solid understanding of both InterAction and Vuture. Familiarise yourself with their features, benefits, and how they can drive CRM adoption and data quality. Be ready to discuss specific examples of how you've used these systems effectively in your previous roles.
✨Showcase Your Stakeholder Skills
Prepare to demonstrate your ability to influence and manage senior stakeholders. Think of instances where you've successfully navigated complex relationships or driven change within an organisation. Highlight your collaborative approach and how it has led to successful outcomes.
✨Emphasise Your Strategic Vision
Be prepared to articulate your vision for a global CRM strategy. Think about how you would shape and govern this strategy, and be ready to discuss how you would ensure data governance and reporting are top-notch. This shows that you’re not just a doer but also a thinker.
✨Prepare for Change Management Questions
Since the role involves overseeing change management, anticipate questions around how you've handled transitions in the past. Share specific strategies you've employed to ensure smooth changes and how you’ve engaged teams during these processes.
