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For Companies At a Glance
- Tasks: Build and manage a nationwide after-sales service network in the UK.
- Company: Chery Commercial Vehicles, a leader in innovative automotive solutions.
- Benefits: Competitive salary, career growth opportunities, and dynamic work environment.
- Why this job: Make a real impact by shaping after-sales strategies and enhancing customer satisfaction.
- Qualifications: Experience in service management and strong leadership skills required.
- Other info: Join a forward-thinking team dedicated to creating a sustainable service ecosystem.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Building the UK After-Sales Service System. Develop and implement after-sales service strategies, processes, team structures, and governance mechanisms tailored for the UK market. Break down and localize the headquarters' service brand and strategy implementation elements. Translate core headquarters service brand indicators (e.g., Customer Satisfaction Index-CSI, Net Promoter Score-NPS, response time, transparency) into executable business pathways and operational manuals for the UK market.
Establish and manage a service network: design and implement a nationwide service partnership network in the UK to support sales expansion; oversee service provider recruitment, contract negotiations, and performance management.
Set up a parts storage and distribution system: build local parts warehouses and distribution channels to ensure rapid response for high-frequency parts, while optimizing inventory structure.
Provide systems, training, and business support: after the service network goes live, lead the deployment of CRM/after-sales systems, conduct personnel training, and offer operational support to ensure service providers quickly become operational.
Promote localization of consumable and wear-prone parts: drive local procurement and supply chain development for high-frequency wear-and-tear and maintenance parts to reduce costs and shorten delivery times.
Build a local service ecosystem: establish strategic partnerships with insurance companies, road rescue services, training institutions, technical service providers, and others to create a sustainable local service ecosystem.
After-sales Service Manager/售后服务经理 - 奇瑞商用车(安徽)有限公司 in City of London employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-sales Service Manager/售后服务经理 - 奇瑞商用车(安徽)有限公司 in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might help you land that After-sales Service Manager role!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with someone from the company or during an interview, make sure to highlight your knowledge of after-sales service strategies and how they can be tailored for the UK market. This will set you apart from other candidates.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would establish and manage a service network or set up a parts storage system. Practise your answers so you can demonstrate your problem-solving skills and strategic thinking during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for your application and interviews. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out in the crowd.
We think you need these skills to ace After-sales Service Manager/售后服务经理 - 奇瑞商用车(安徽)有限公司 in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the After-sales Service Manager role. Highlight your experience in building service networks and managing teams, as this is key for us at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible, like improvements in customer satisfaction or efficiency, to really grab our attention.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for after-sales service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jobster
✨Know the Company Inside Out
Before your interview, make sure you research 奇瑞商用车 and their after-sales service strategies. Understand their brand values, customer satisfaction metrics like CSI and NPS, and how they operate in the UK market. This will show that you're genuinely interested and prepared.
✨Prepare Your Success Stories
Think of specific examples from your past experiences that demonstrate your ability to build and manage service networks or implement training systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about their current after-sales processes and how they envision the future of their service network in the UK. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
✨Showcase Your Localisation Skills
Since the role involves localising service strategies, be ready to discuss how you would adapt their headquarters' service brand for the UK market. Highlight any previous experience you have in localisation or working with diverse teams to strengthen your case.
