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- Tasks: Manage relationships with ecommerce customers and ensure they get the most from our platform.
- Company: Rapidly scaling ecommerce SaaS provider based in Brighton.
- Benefits: Competitive salary, hybrid working model, and career progression opportunities.
- Why this job: Join a dynamic team and help ecommerce brands thrive with innovative technology.
- Qualifications: Experience in technical account management or customer success within ecommerce SaaS.
- Other info: Fast-paced environment with ongoing training and development.
The predicted salary is between 45000 - 63000 £ per year.
Location: Brighton, UK (4 days in office / 1 day remote)
Salary: £45,000 base + £13,500 OTE
Employment Type: Full-time
Company Overview
The company is a rapidly scaling ecommerce SaaS provider offering a unified platform that enables online retailers to manage and automate their operations across multiple sales channels. The solution supports ecommerce brands by integrating webstores, marketplaces, inventory management, fulfilment and operational workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe.
Role Overview
The Technical Account Manager acts as the primary post‑sales contact for a portfolio of customers, ensuring successful onboarding, adoption and long‑term value from the platform. The role blends technical expertise with commercial account management, supporting customers through implementation, optimisation and ongoing account growth. This position requires more experience than an entry‑level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders.
Key Responsibilities
- Manage and develop relationships with a portfolio of ecommerce customers post‑sale
- Act as a trusted technical and commercial advisor, ensuring customers maximise value from the platform
- Support onboarding, configuration and integration discussions alongside implementation teams
- Identify and drive expansion opportunities through upsell and cross‑sell activity
- Proactively manage renewals, usage health and customer retention
- Troubleshoot technical challenges and coordinate with internal product and support teams
- Maintain accurate account records, forecasts and activity tracking within the CRM
Required Experience And Skills
- Previous experience in a Technical Account Manager, Customer Success Manager or similar role within ecommerce SaaS or technology
- Strong understanding of ecommerce operations, integrations, APIs or marketplace workflows
- Ability to communicate technical concepts clearly to non‑technical stakeholders
- Commercial mindset with experience managing renewals, expansion or revenue targets
- Confident managing multiple accounts and prioritising effectively in a fast‑paced environment
Role Package And Benefits
- £45,000 base salary with £13,500 OTE
- Hybrid working model based primarily in Brighton
- Opportunity to work closely with ecommerce customers at scale
- Exposure to a growing SaaS platform with strong product‑market fit
- Ongoing training, development and career progression opportunities
Account Manager - YourPrime in Brighton employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - YourPrime in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Account Manager role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies that highlight your experience with ecommerce technology and account management. This will help you stand out when chatting with potential employers or during interviews.
✨Tip Number 3
Prepare for those interviews! Research the company and its platform inside out. Be ready to discuss how you can help their customers maximise value and drive growth. Tailor your answers to show you understand their specific challenges.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Don’t miss out on your chance to shine!
We think you need these skills to ace Account Manager - YourPrime in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in ecommerce SaaS and any relevant technical skills. We want to see how you can bring value to our customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role blends technical expertise with account management, make sure to highlight your understanding of integrations, APIs, and ecommerce operations. We love seeing candidates who can bridge the gap between tech and customer needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Make sure you brush up on your knowledge of ecommerce operations and SaaS platforms. Familiarise yourself with the company's offerings and how they integrate with various sales channels. This will help you speak confidently about how you can add value to their customers.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in account management and technical support. Be ready to discuss how you've successfully onboarded clients or resolved technical challenges, as this will demonstrate your capability for the Technical Account Manager role.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be dealing with non-technical stakeholders, being able to convey information clearly is crucial. Consider doing mock interviews with a friend to refine your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's platform, customer success strategies, and future growth plans. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
