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For Companies At a Glance
- Tasks: Lead and develop a team of skilled engineers in a fast-paced environment.
- Company: Join Johnson Controls/ADT, a leader in creating safe and sustainable solutions.
- Benefits: Competitive salary, bonuses, pension, and 25 days holiday plus bank holidays.
- Why this job: Shape the future while advancing your career in a supportive team.
- Qualifications: Driving license and strong communication skills; experience in customer service preferred.
- Other info: Opportunities for career growth and ongoing training in a dynamic workplace.
The predicted salary is between 36000 - 60000 £ per year.
What can Johnson Controls/ADT do for you? We can offer an opportunity to work with us at Johnson Controls, to shape the future and create a world that’s safe, comfortable, and sustainable. We are passionate about improving the way the world lives, works and plays and therefore continuously diversifying and creating new exciting opportunities for our employees to grow.
Field Line Managers are pivotal in the ongoing coaching and development of a team of our skilled engineers. With a requirement of excellent communication and customer service skills along with people management and the ability to develop and manage a team, the successful candidate will be responsible for leading a team of successful service engineers in a very fast paced transactional environment.
What You Will Do
- Organise the day-to-day duties and operation of the team, resolve operational problems, deal with customers and liaise with other members of staff.
- Be responsible for the implementation of procedures for the execution of work, briefing instructions to the staff in a timely fashion and ensuring that best practice is exercised.
- Work with the planning team to plan and schedule manpower and equipment requirements for programmed jobs, guaranteeing that the jobs are completed within the specified time frame and budget allocated.
- Manage and monitor engineers’ documentation to ensure both accuracy and expediency, including certifying timesheets for correct hour booking and appropriation.
- Conduct regular safety and quality audits on the Engineers and Sub-Contractors to ensure that the employees are using the correct equipment in the correct manner.
- Manage and monitor Health & Safety of allocated staff and Sub-Contractors, ensuring compliance with all legislation and Tyco’s Zero Harm policy is embedded.
- Identify training needs by regular assessment with the engineers to identify any shortfalls and encourage the development of the team, including conducting annual appraisals and the direct management of designated team of engineers.
- Proactively manage work in hand to ensure accuracy of forecast and job completion. Monitor and control allocated job budgets and justify variations to these. Manage customer relationships and minimize disputes whilst liaising directly with the Credit Control Department.
What We Look For
Essential:
- Driving license
- Experience in a customer-facing environment
- Excellent communication and customer service skills
- Ability to handle new and unexpected situations with a proactive and professional approach; ability to build strong relationships and influence others
Preferred:
- Experience within Fire & Security industry
- People management skills with the ability to develop and manage a team, preferably within a field manager role
- P&L experience
Why work for ADT?
We have created the perfect platform for you to progress your career with ADT, with a range of opportunities available. As well as an excellent career progression, you will get:
- Competitive basic salary
- Day Works Commission Scheme
- Sales referral incentive scheme
- Annual Company Bonus Scheme
- Pension – we match up to 7%
- 25 days holiday plus bank holidays
- Company Vehicle and ongoing training provided
- Industry leading Health & Safety and an employee assistance program
- Career progression opportunities
- Our team average 20+ years length of service
- The opportunity to become a valued member of our Winning Team
- Staff referral scheme up to £2,000
- Rewards & recognition programmes
Field Line Manager - Johnson Controls in Basildon employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Line Manager - Johnson Controls in Basildon
✨Tip Number 1
Network like a pro! Reach out to current employees at Johnson Controls on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your experience aligns with their mission of creating a safe and sustainable world. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! As a Field Line Manager, you'll need to demonstrate excellent customer service and people management abilities. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Line Manager - Johnson Controls in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Line Manager role. Highlight your customer service experience and any people management skills you have, as these are key for us at Johnson Controls.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your proactive approach to problem-solving!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Quantify your successes where possible, like improving team performance or enhancing customer satisfaction – we love numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jobster
✨Know Your Stuff
Before the interview, make sure you understand Johnson Controls' mission and values. Familiarise yourself with their products and services, especially in the Fire & Security industry. This will help you demonstrate your genuine interest and show that you're aligned with their goals.
✨Showcase Your Leadership Skills
As a Field Line Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your communication skills and how you've developed others, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle unexpected situations. Think of specific scenarios where you've had to manage operational problems or customer disputes, and be ready to discuss your approach and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
