Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor alarms and CCTV, respond to incidents, and support the control room team.
- Company: Join a dynamic security solutions provider with a focus on innovation and growth.
- Benefits: Enjoy a comprehensive benefits package, including discounts and career development opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication skills, ability to work under pressure, and IT literacy required.
- Other info: Part-time role with flexible hours and potential for career advancement.
The predicted salary is between 13 - 16 £ per hour.
Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon, BT66 6SY. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you will have the opportunity to make an impact that people can feel.
We are currently looking for an Alarm Receiving Centre (ARC) Operative to join our team. In this part-time permanent position you will cover holidays and gaps in the rota and will be located in Silverwood Business Park, Craigavon, BT66 6SY.
What We Offer
- Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
- Paid Annual Leave, plus bank holidays (Holiday buy back option available)
- Extensive product and on the job/cross training opportunities with outstanding resources available
- Encouraging and collaborative team environment
- Career development through various career ladders including Customer Service
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
What you will do
- Monitor, interrogate and respond to CCTV/Alarm activations, including escalation and reporting
- Answer intercoms and inbound telephone calls professionally, quickly and effectively
- Effectively use the telephone systems and follow the guidance of the company policy and procedures
- Support the Control Room Supervisors and in their absence take control of the operations (subject to training)
- Monitor and handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
- Report any operational difficulties and problems to the supervisor on duty
What we look for
- The ability to work under pressure, to be self-motivated and able to work independently or as a team member
- The ability to prepare letters, reports and documents in an accurate and concise manner
- The ability to communicate diplomatically and effectively, both verbally and in writing
- Sufficient investigative skills to identify the root cause of any problems identified
- SIA (Security Industry Authority) CCTV license desirable however this can be provided via the in house training team.
- IT literacy and a minimum of grade C in English and Maths.
Alarm Receiving Centre (ARC) Controller (part time) - Johnson Controls in Armagh employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Receiving Centre (ARC) Controller (part time) - Johnson Controls in Armagh
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those at Johnson Controls. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about how your skills match what they’re looking for, especially around handling pressure and communication.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with someone from the company, let them know why you’re excited about the role and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Alarm Receiving Centre (ARC) Controller (part time) - Johnson Controls in Armagh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of an ARC Controller. Highlight any relevant experience, especially in security or customer service, and don’t forget to mention your ability to work under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Johnson Controls. Be sure to mention your communication skills and any investigative experience you have.
Showcase Your Skills: In your application, emphasise your IT literacy and any relevant qualifications, like an SIA CCTV license. We want to see how you can contribute to our innovative and agile environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at Jobster
✨Know Your Stuff
Familiarise yourself with the role of an ARC Controller and the specific responsibilities mentioned in the job description. Understand how to monitor and respond to CCTV/alarm activations, as well as the importance of effective communication. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss your ability to work under pressure and your investigative skills. Prepare examples from your past experiences where you successfully handled stressful situations or identified problems effectively. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Professional Communication
Since the role involves answering intercoms and inbound calls, practice your verbal communication skills. You might even want to do a mock interview with a friend to ensure you can articulate your thoughts clearly and diplomatically, just like you would in the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or career development paths. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
