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- Tasks: Be the friendly voice guiding families through healthcare options and booking appointments.
- Company: A compassionate healthcare services provider dedicated to family care.
- Benefits: Flexible remote work, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in families' lives while working from home.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Join a supportive team focused on making healthcare accessible.
The predicted salary is between 30000 - 42000 £ per year.
A healthcare services provider is seeking a remote Enquiry Handler to be the first touchpoint for families reaching out. You will respond to enquiries across multiple channels, guide parents through service options, and perform light triage, using an empathetic tone to convert enquiries into appointments.
Strong communication skills, familiarity with clinic software, and an aptitude for customer care are essential for success in this role.
Remote Family Enquiries & Booking Specialist in Altrincham employer: Jobster
Contact Detail:
Jobster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Family Enquiries & Booking Specialist in Altrincham
✨Tip Number 1
Make sure you know the ins and outs of the healthcare services we offer. Familiarise yourself with our clinic software and service options so you can confidently guide families through their enquiries.
✨Tip Number 2
Practice your communication skills! Use an empathetic tone when responding to enquiries, as this will help build trust with parents and increase your chances of converting those enquiries into appointments.
✨Tip Number 3
Don’t underestimate the power of follow-ups. If a family reaches out but doesn’t book an appointment right away, a friendly follow-up can make all the difference in getting them on board.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining our team.
We think you need these skills to ace Remote Family Enquiries & Booking Specialist in Altrincham
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with families. Use examples that showcase your empathetic communication style, as this is key for the Enquiry Handler role.
Be Clear and Concise: When writing your application, keep it straightforward. We want to see your strong communication skills in action, so avoid jargon and get straight to the point about your relevant experience.
Familiarity with Software: Mention any experience you have with clinic software or similar tools. This will show us that you're ready to hit the ground running and can easily adapt to our systems.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Jobster
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Enquiries & Booking Specialist. Familiarise yourself with the healthcare services provided and think about how you can guide families through their options effectively.
✨Showcase Your Empathy
Since this role requires an empathetic tone, prepare examples from your past experiences where you've successfully handled sensitive situations. This will demonstrate your ability to connect with families and reassure them during their enquiries.
✨Brush Up on Communication Skills
Strong communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Familiarity with Clinic Software
If you have experience with clinic software or similar systems, be ready to discuss it. If not, do a bit of research on common tools used in healthcare settings. Showing that you're tech-savvy can give you an edge in the interview.
